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Xfinity TV has stopped working for me too.

New Poster

Xfinity TV has stopped working for me too.

Worked fine until a couple of days ago. 

Tv shows and movies will start with "obtaining authorization" then get stuck in endless "starting playback".

I have had similar results in Firefox and Chrome. 

 

My Device Information

My Zip Code:  98012

My Cable Provider:  Comcast Snohomish Digital

My myDVR Manager Status:  activated

My Set Top Box Names:  DVR 1

My Queue setup:  False

Facebook Queue Syncing:  false

Facebook Connect:  False

My public IP address:  67.183.27.22

My operating system: Windows - Windows NT 6.1

My web browser:

Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; BRI/1; BRI/2; .NET4.0C; Crossrider130)

My system type:  Desktop computer or other device

My Move player version:  071706000001

My Silverlight version:  4.0.60531.0

My flash version:  10.3 r183

Javascript:  enabled

Cookies:  enabled

Official Employee

Re: Xfinity TV has stopped working for me too.

jimops1,

 

What vidoes are you trying to watch?

 

Also, what versions of Firefox and Chrome did you try?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Xfinity TV has stopped working for me too.

Any Video or movie responds the same.  But lets say "The Office"

Firefox version is 7.0.1

Chrome version is 14.0.835

 

Thanks.

 

Official Employee

Re: Xfinity TV has stopped working for me too.

jimops1,

 

In Google Chrome 14, try disabling all pop-up blocker add-ons and plug-ins.

 

If that does not work, do you have any anti-virus software involved? If so, make sure that you are allowing xfinity and all its sites to pass throught its firewalls.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Xfinity TV has stopped working for me too.

All of a sudden I cannot get on xfinity. the error message says to download Adobe Flash. I did it 3 times, rebooted  and still nothing!

Official Employee

Re: Xfinity TV has stopped working for me too.


stan3811 wrote:

All of a sudden I cannot get on xfinity. the error message says to download Adobe Flash. I did it 3 times, rebooted  and still nothing!


stan3811,

 

Try uninstalling Flash completely from your computer and then try watching the video again. Follow the on-screen steps to install Flash.

 

Sometimes, old data is stored that can conflict with videos from playing.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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