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Xfinity TV app not listing all recorded shows

New Poster

Xfinity TV app not listing all recorded shows

The TV app is not listing all the shows that are saved on he DVR? What gives?
New Poster

Re: Xfinity TV app not listing all recorded shows

I want to download shows on the go but I can't since the app doesn't list all the shows.  

Official Employee

Re: Xfinity TV app not listing all recorded shows


gdamico17 wrote:

I want to download shows on the go but I can't since the app doesn't list all the shows.  


  Can you provide some more details on what recordings are missing?





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New Poster

Re: Xfinity TV app not listing all recorded shows

Hi Chad,

 

I'm having a similar problem as some of these other folks. I'm located in San Mateo, CA (south of SF) and have been using the app just fine for many months. Just suddenly I'm seeing recordings on my box that don't appear through the app or web interface (i.e. latest episode of Wicked Tuna, episode 6 of Game of Thrones - though this was deleted recently from my box). Any idea on what's going on here? I've made no recent changes to my account. 

 

Thanks,

Greg

Official Employee

Re: Xfinity TV app not listing all recorded shows


gdipaolo22 wrote:

Hi Chad,

 

I'm having a similar problem as some of these other folks. I'm located in San Mateo, CA (south of SF) and have been using the app just fine for many months. Just suddenly I'm seeing recordings on my box that don't appear through the app or web interface (i.e. latest episode of Wicked Tuna, episode 6 of Game of Thrones - though this was deleted recently from my box). Any idea on what's going on here? I've made no recent changes to my account. 

 

Thanks,

Greg


  Will have the team take a look, its not an issue with your account. 





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