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Xfinity TV app - no recordings showing and other issues

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Xfinity TV app - no recordings showing and other issues

All of a sudden the Xfinity TV app is not showing any of my recordings.  It is also saying that the DVR is 100% full even though it is only 9% full.  When I go to scheduled recordings, it doesn't show any of the recordings that are scheduled for this week ... it is only showing recordings a week out.  

Service Expert

Re: Xfinity TV app - no recordings showing and other issues

nhlquilter,


I have escalated your issue with the Comcast Team available to the Forums.  Expect a reply in this thread or via Private Message.

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

 




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Official Employee

Re: Xfinity TV app - no recordings showing and other issues

Hi nhlquilter, can you please send me a private message with the username you are using to sign into your Xfinity TV app?

 

Thank you

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




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