Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,896

members

61

online now

1,953,747

discussions

Top

Xfinity TV app for iPad - videos crashing

New Poster

Xfinity TV app for iPad - videos crashing

I am having troubles with the Xfinity TV app for iPad. I am trying to watch various videos, but the videos keep crashing and returning me to the app menu. Please address this problem with an update. Thank you.
Tags (1)
Silver Problem Solver

Re: Xfinity TV app for iPad - videos crashing

can you  tell us what videos, do you subscribe to those channels? are you hitting the play now button on your ipad, do the shows work on your tv if you try it there?

 

if all works but not on the ipad, clear cache and cookies and then go to the app in settings on the ipad and in there clear all data, restart the ipad and try again.

Discussion stats
  • 1 reply
  • 1458 views
  • 0 kudos
  • 2 in conversation