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Xfinity TV and TV go app aren't recognizing subscription

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Xfinity TV and TV go app aren't recognizing subscription

Every time I log into xfinity tv and tv go apps it keeps telling me I'm not subscribed to the channels but I can watch them on my x1 box as part of my preferred double play package. I keep getting an orange key and it saying subscription required. Please help!
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Re: Xfinity TV and TV go app aren't recognizing subscription

Error message on every channel in the xfinity TV and xfinity TV Go apps.

 

Subscription Required ::12012

 

Your subscription does not include this channel. Please choose another channel.

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