Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,108

members

60

online now

1,954,748

discussions

Top

Xfinity TV (X1) app fails to launch on iOS 9 beta

Regular Visitor

Xfinity TV (X1) app fails to launch on iOS 9 beta

Since updating to the iOS9 beta, the Xfinity TV app crashes on launch.  I am aware that this is a beta and not all apps will work as expected, but wanted to report this as I hadn't seen it mentioned on any forums.

New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

I have the same issue, starts to launch and then nothing.  I reported the issue to Apple

Contributor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Same issue. Tech had better get on this before launch or it will be another disaster
Contributor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Not an apple issue. Likely comcast
Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Same issue. Rolled back to IOS 8.4 until Comcast/Apple issues corrected.
New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Apple released iOS 9 public beta 2 today and the app now works.
Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

The app still does not work on iOS 9 beta 2. It's still crashes on launch the other xfinity apps however, do launch.
New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Sorry to hear that dschwarz. The app crashed continually for md with initial Beta release but works for me with Beta 2. It was first thing I checked after install of the update. Idk what could be wrong. I am on AT&T network, iPhone 6 (64G.
New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Do you have an apple watch by any chance? It does not work for me and I do have the watch...maybe it has something to do with that.

New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

I do not have an Apple Watch.
Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Crashing on launch on iphone 6 64GB and on Ipad with retina display... both upgraded to ios9 beta2. 

New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Just installed iOS 9 Beta 3 and the Xfinity TV app launches for says that i am Offline and to check to make sure I am connected to the internet. I am. Did a reset of network settings an no change.

Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

I have the same problem with beta 3. No longer crashes on launch but says "offline" when connected to wifi. Works as normal for out of home usage when connected to LTE network.
New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

I installed Beta 3 and so far, all of my apps work. Starbucks app had issues initially but started working a couple of hours later. My phone and Xfinity app both show that I am connected to my network and phone shows full Wifi connection.
New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Same issue as everybody else.  The beta thinks you are offline.  Even though you can add your device (in my case, my iPad Air 2), it doesn't show up in your authorized devices in the online My Account information (https://device.comcast.net/devices).  App works fine on my wife's iPhone 6 running 8.4.  Hopefully, Comcast is working on this and will have it fixed on time for the full release of iOS 9.

Contributor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

now they made a fix to their app and it cant recognize the network.. thinks the app is OFFLINE !   but if you switch off wifi and use cell it works !  really ????  does IT even test this junk ???

New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Wonder if it depends on which network the phone is on. I have an iPhone 6, 64GB, on AT@T and other than the issues I have previously posted on, which have been fixed, everything works for me running iOS 9 Beta 3.
Regular Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

I have iPhone6 running iOS 9 beta latest, and TV App thinks I'm not connected to internet, whether I use Cellular only or Wifi only. 

New Poster

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Can Comcast please respond. When do you expect to fix this issue.
Official Employee

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta


NTTv wrote:
Can Comcast please respond. When do you expect to fix this issue.

  We have an upcoming release that should fix your issue





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Chad. Nope. Got your latest rollout of the app. The only thing that is different is a new graphic telling me I'm "offline" when I'm connected to the wifi in my home or my wifi at work for that matter.
Regular Contributor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

There is a second update to the app today. It seems to work now in ios9.
Frequent Visitor

Re: Xfinity TV (X1) app fails to launch on iOS 9 beta

Now works on ios9 across all devices. Thanks.