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Xfinity TV, Silverlight, and Mac OSX Lion

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Frequent Visitor

Xfinity TV, Silverlight, and Mac OSX Lion

I tried to watch a show on my Mac tonight, and I learned that I need to install Silverlight. I'd always thought Silverlight was for Windows machines, but we live and learn. My concern: Will Silverlight work with Mac OS X Lion (the recently released Mac OS)? I've already learned that Norton security software offered by Comcast will not yet work with my OS. Anybody got a line on this stuff?

Accepted Solution

Re: Xfinity TV, Silverlight, and Mac OSX Lion

Ihutton4365,

 

Silverlight and Mac 10.7 are compatible.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: Xfinity TV, Silverlight, and Mac OSX Lion

Ihutton4365,

 

Silverlight is a Microsoft product but is compatible with Macs. Please install Silverlight and see if the video plays.

 

If the video does not play, please let me know so I can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Xfinity TV, Silverlight, and Mac OSX Lion

OK, I understand Silverlight will work with Macs, but specifically, is it compatible with Lion (the latest Mac OS). I've already found that Norton security (offered thru Comcast) will NOT work with Lion. I'd like to know before I install any software, not when my Mac takes a dive ... y'know?
Official Employee

Re: Xfinity TV, Silverlight, and Mac OSX Lion

Ihutton4365,

 

Silverlight and Mac 10.7 are compatible.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Xfinity TV, Silverlight, and Mac OSX Lion

OK, that's what I was looking for! Thank you!
New Poster

Re: Xfinity TV, Silverlight, and Mac OSX Lion

hey why the exfinity tv does not work on my mac OS X version 10.6.8 . it tells me to install some plug ins for my silwerlight, and i did. still doesn't work. do you have any conserns?

 

Frequent Visitor

Re: Xfinity TV, Silverlight, and Mac OSX Lion

Joe, I'm happy to report that Silverlight installed without error, and I'm watching TV on my Mac. Thanks!

Frequent Visitor

Re: Xfinity TV, Silverlight, and Mac OSX Lion

I chatted live with someone named ChristyL at Comcast's help site. I followed her instructions, and everything went smoothly. Here's what she told me:

 

Christyl >

1. Navigate to the "Get Microsoft Silverlight" page on the Microsoft website. Click the "System Requirements" tab to verify that your Mac operating system and browser supports Silverlight.

2. Click "Install For Macintosh" under Direct Download links and wait for the installer to finish downloading. For Firefox users, click "Save File" in the pop-up dialog box.

3. Double-click on the Silverlight file in your Downloads list, then double-click "Silverlight.pkg" to start the installation.

4. Click "Continue" when the warning pops up that this package contains a program, and "Continue" again at the Microsoft Silverlight Introduction page.

5. Click "Continue" on the License page, then "Agree." Select your destination for the software and click "Continue." On the Installation page, click "Install."

6. Type your password into dialog box for authentication, then click "OK."

7. Click "Close" when the installer finishes and restart your browser.

 

My Mac downloaded the Silverlight file and placed an icon on  my desktop. I double-clicked that icon, and the package launched and installed. I did not have to restart my  browser. I hope this helps.

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