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Xfinity TV Go on Kindle Fire HXD choppy video, glitchy

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Xfinity TV Go on Kindle Fire HXD choppy video, glitchy

 
I love this App & it's in my top 5 most used Apps with a great variety of content available! I love having access to HBO, Showtime & all the other shows available via the Xfinity TV player app on our Kindle Fires (currently Hubby & I both have HDX versions).
 
When we first used the App.starting 12/2012 (on a KF HD 7" & 8.9") there was the "too low volume issue" which required headphones to hear content properly. Thankfully, after almost a year that was FINALLY fixed!
 
More recently, my app was working correctly on my new HDX for the first few weeks in Dec 2013 but then started lagging badly. I'm pretty tech savvy and (apparently) took many more steps than the 3 Kindle specialists & 1 App store specialist I spoke with said they'd have even thought to suggest. I'm sending this a note via all the available "report an issue" links from the Amazon App Store App page links (not sure which link goes to who...) The App Store specialist I just spoke with has logged the issue extensively and reported to the developer directly. 
 
The same exact show will play fine on Amazon Prime or Hulu but is slightly choppy & often buffers when played via the Xfinity app. It's not so bad that the audio & video are out of sync, but almost. It's as if you're watching stop-motion video... everyone is moving just a little slow and choppy. It's noticeable enough to be annoying. As mentioned, I've done major troubleshooting including uninstalling & reinstalling app, hard resets, resetting my Xfinity modem, my router and releasing/renewing my IP address and more. Speed tests using multiple random servers show my average download speeds between 43-50 Mbps. It's not my WiFi. (I prefer watching via Xfinity app where possible because if there are commercials Xfinity usually lumps them into a large 3-4 min section vs Hulu who may have 30-120 seconds of commercials every 10 minutes. 
 
Two other things that really need to be addressed/fixed: 
1) anytime I log out or am required to clear the data, clear the cache, force stop & uninstall/reinstall any other video app such as Netflix, Hulu, etc., When you log back in all your preferences & bookmarks, favorites, history is still there. Not so with the Xfinity app. Even if you simply log out & back in you must find, bookmark & reorder (put them in a particular order by un-bookmarking & re-bookmarking in order) your favorite shows all over again. Very annoying!
2) I'm still noticing multiple shows that are not being updated with the latest episode even days or longer after its aired while they are added to Hulu sometimes just after midnight of the day they played on TV. Who is in charge of this & how do I contact them? 
A recent example is Grimm. The most recent episode aired on Jan.19th and was available on Hulu+ in the early morning hours of Jan. 20th (just after midnight PST, 3am EST). It's now 11pm PST/2am EST Jan. 23rd/Jan 24th and the episode is still not available on the Xfinity app!
 
Hoping these issues will all be very soon addressed in an update! 
Thank you!
 
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