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I'm having a problem when I try to access Showtime on Xfinity TV Go. It tells me it is not part of my subcriptions when in fact it should be because it was included in the bundle I got a month ago as a new Comcast customer. I have confirmed with billing that it is indeed part of my lineup and have spoken to customer support about this issue multiple times with no resolution. I was told a week ago by the last rep I spoke to on the phone that they would get back with me within 24-48 hrs but I never got a call back. I dont want to waste anymore time trying to resolve this issue by phone because clearly no progress is being made to fix my problem. If you could help me that would be greatly appreciated.
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Hi specopx -- Apologies for this issue. Are you able to access other channels in your lineup or is it just that channel?
Alright. I've opened a support ticket for this issue.
No resolution yet. I've contacted the agent assigned to this ticket to get you an update.