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Xfinity TV App for X1

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Xfinity TV App for X1

I'm now getting the "Out of Home" error on all my devices.  I was working fine a few days ago.  I called the support number but was "transferred" to another "department" but was on hold with the phone line silent for more than an hour.  I have not changed anything in my home network or my devices.  I have deleted and reinstalled the app on all my devices iPad 2, iPad, 2, iphone 5s and they all get the same error.  I reset the modem and router none of these things have helped.  And yes, I made sure all  my devices are logged on to my home SSID.  Ridiculous!!!!!!!!

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Re: Xfinity TV App for X1


houric wrote:

I'm now getting the "Out of Home" error on all my devices.  I was working fine a few days ago.  I called the support number but was "transferred" to another "department" but was on hold with the phone line silent for more than an hour.  I have not changed anything in my home network or my devices.  I have deleted and reinstalled the app on all my devices iPad 2, iPad, 2, iphone 5s and they all get the same error.  I reset the modem and router none of these things have helped.  And yes, I made sure all  my devices are logged on to my home SSID.  Ridiculous!!!!!!!!


get/run the xfinity my account app. select internet and check serial number etc of your modem that is in use and the modem listed. 




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New Poster

Re: Xfinity TV App for X1

So what if it's different?  The serial number is the same as it's always been.  Not sure how/why that should be my problem!

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