Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,833

members

70

online now

1,954,619

discussions

Top

Xfinity TV App displays incorrect TV Listings

New Poster

Xfinity TV App displays incorrect TV Listings

Hi there!

I just installed the Xfinity TV app and the TV listings under "all listings" is not correctly set to where I am located. When I attempt to view a channel, it gives me an error that says I'm not subscribed - 
"Subscription Required :: 12012. Your subscription does not include this channel. Please choose another channel." 

The channel I selected was Channel 2 News (NBC). I am able to access NBC channels however, in my location it is Channel 3. 

Also, I am currently located at my house, so I am logged into my home network.

It doesn't look like the TV app is accessing my location services. So I'm not sure how it is determining the TV listings. When I log into my account online, my TV listings is correct to my zip code.

Please help! I cannot use this app if I cannot update the listings.

Thanks! 

Discussion stats
  • 0 replies
  • 329 views
  • 0 kudos
  • 1 in conversation