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Xfinity TV App - New Cable Boxes installed

New Poster

Xfinity TV App - New Cable Boxes installed

I had whole house DVR installed today, and I rec'd 2 new boxes. When I go to the Xfinity App and try to change channel, or record it will not function. It worked with my other 2 boxes just fine. Please help. They are both eligible boxes.

Silver Problem Solver

Re: Xfinity TV App - New Cable Boxes installed

Hello,

Try setting up the boxes online.

New Poster

Re: Xfinity TV App - New Cable Boxes installed

How do I do that?

Official Employee

Re: Xfinity TV App - New Cable Boxes installed


scottl184 wrote:

How do I do that?


Sometimes it can take up to 24 hours for the boxes to completely sync.

 

The site reasd was referring to is here:

 

http://xfinitytv.comcast.net/mytv/cable-boxes

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Xfinity TV App - New Cable Boxes installed

I think it was the recent app upgrade. I used to be able to change channels from my iPhones but can no longer do so :-(
Silver Problem Solver

Re: Xfinity TV App - New Cable Boxes installed

takes a few days for the boxes to be registered.