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Xfinity TV Android app not changing channels.

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Xfinity TV Android app not changing channels.

The Android XFINITY TV app no longer works since I got the X1 Boxes.

I have two X1 boxes and it gives me the same error for both

here is a screenshot of the app: Screenshot

The phone im using the app on is a HTC One X running Android 4.0.4 (ICS)

The STB is the XG1-P (X1) and its connected via a HDMI cable to the TV.

Any help would be appreciated! 

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Silver Problem Solver

Re: Xfinity TV Android app not changing channels.

Maybe comcast joe can comment here.  I don't know if that app works for those new boxes yet.  

Official Employee

Re: Xfinity TV Android app not changing channels.


grod2134 wrote:

The Android XFINITY TV app no longer works since I got the X1 Boxes.

I have two X1 boxes and it gives me the same error for both

here is a screenshot of the app: Screenshot

The phone im using the app on is a HTC One X running Android 4.0.4 (ICS)

The STB is the XG1-P (X1) and its connected via a HDMI cable to the TV.

Any help would be appreciated! 


Can you please private message me your account number and Xfinity X1 app log-in so I can further look into this for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: Xfinity TV Android app not changing channels.


grod2134 wrote:

The Android XFINITY TV app no longer works since I got the X1 Boxes.

I have two X1 boxes and it gives me the same error for both

here is a screenshot of the app: Screenshot

The phone im using the app on is a HTC One X running Android 4.0.4 (ICS)

The STB is the XG1-P (X1) and its connected via a HDMI cable to the TV.

Any help would be appreciated! 


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Xfinity TV Android app not changing channels.

Thank you

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