Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,761,235

members

27

online now

1,917,187

discussions

Back to Top

Xfinity Stream and iPad Air - not friends

New Poster

Xfinity Stream and iPad Air - not friends

I've been trying for over 2-3 weeks to log in to the Xfinity Stream app thru my iPad. I can't even get passed the first screen!! (Let's start by adding this iPad to your Xfiniity TV account)

I KNOW I'm using the correct user name and password, since I'm able to login here online. Is there an issue with the iPad or something???? It just says "something has gone wrong" after I hit go - not much help there.

Official Employee

Re: Xfinity Stream and iPad Air - not friends


Randizzle wrote:

I've been trying for over 2-3 weeks to log in to the Xfinity Stream app thru my iPad. I can't even get passed the first screen!! (Let's start by adding this iPad to your Xfiniity TV account)

I KNOW I'm using the correct user name and password, since I'm able to login here online. Is there an issue with the iPad or something???? It just says "something has gone wrong" after I hit go - not much help there.


Sorry you're having trouble. iPad Air is one of the more popular devices with the Stream app so I'm sure we can get it working for you.  A couple thoughts:

 

  1. For the sign-in process, we use something called "Safari View Controller" - which is a version of the native browser on your device. If you have your device set to use a different default browser, that may cause issues (have seen this more on Android devices where we use Chrome "Custom tabs"). 
  2. We use (likely require) cookies so please ensure those aren't disabled/blocked

If both of those fail to resolve the issue, we've implemented single-sign-on between several of the XFINITY apps. Perhaps download and try signing into the "XFINITY Connect" app (email app). If that works, you can then try again with XFINITY Stream and it should recognize the user ID and let you in.

 

Please report back how it goes!  Again, sorry.

 

-ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Xfinity Stream and iPad Air - not friends

Nope, that didn't work either.
Safari is the default and I'm allowing cookies. Didn't have to change those.
I downloaded Connect, logged into email successfully and then tried Stream, same exact issue.
Pretty frustrating actually. Smiley Sad
Regular Visitor

Re: Xfinity Stream and iPad Air - not friends

I am having the same issue
New Poster

Re: Xfinity Stream and iPad Air - not friends

As much as I didn't want to, I upgrade to the latest iOS and got it to work.
That's the trade off I guess.
Regular Visitor

Re: Xfinity Stream and iPad Air - not friends

That's what I don't want to do!
Official Employee

Re: Xfinity Stream and iPad Air - not friends

Hi Randizzle, thank you for providing your resolution. @Geeman1 I understand that you don;t desire to update your equipment to operate with the new iOS but our system is optimized to work with the latest software updates provided by Apple. So to get this issue resolved you may need to download the new iOS so that the stream service can work properly. You can also test this on another device other than Apple products to ensure that this will resolve your issue before updating.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon