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Xfinity Stream App isn’t working on Roku Streaming stick 3800R

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Xfinity Stream App isn’t working on Roku Streaming stick 3800R

I was told by a few different representatives that if I were to buy a Roku stick that I could download the xfinity stream app and I could login with my parents account to watch some of their channels. However, this message keeps coming up: “This device can only access XFINITY Stream on your in-home XFINITY WiFi. Use the app on your smartphone, tablet or laptop to watch on the go any time you like.”

I tried on my Insignia smart TV first and had the same error message so that was when I was told I need to buy a Roku stick to be able to login. But it doesn’t work on the stick either, can someone please help with this issue!!
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Re: Xfinity Stream App isn’t working on Roku Streaming stick 3800R


AMP512 wrote:
I was told by a few different representatives that if I were to buy a Roku stick that I could download the xfinity stream app and I could login with my parents account to watch some of their channels. However, this message keeps coming up: “This device can only access XFINITY Stream on your in-home XFINITY WiFi. Use the app on your smartphone, tablet or laptop to watch on the go any time you like.”

I tried on my Insignia smart TV first and had the same error message so that was when I was told I need to buy a Roku stick to be able to login. But it doesn’t work on the stick either, can someone please help with this issue!!

The xf roku stream app only works while on the tv account holder's home network.

 

https://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869

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