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Xfinity Player Upgrade?

New Poster

Xfinity Player Upgrade?

When I try and watch a video, it tells me that I must upgrade my Xfinity Player, but I can't find anywhere to download such an upgrade.  Any suggestions would be great!

Silver Problem Solver

Re: Xfinity Player Upgrade?

Hello,

From what you have described it makes it difficult without telling us what device you have. If you have a iphone or ipad go to the itunes website. If you have a android go to the android store.

 

Official Employee

Re: Xfinity Player Upgrade?


gurther wrote:

When I try and watch a video, it tells me that I must upgrade my Xfinity Player, but I can't find anywhere to download such an upgrade.  Any suggestions would be great!


Are you using the XFINITY TV Player App or are you on a PC or Mac trying to watch videos on XFINITY.com/tv.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Xfinity Player Upgrade?

I had the same issue with video not playing.  Called comcast and they would not help unless I paid extra.  Said problem was with my equipment.  Did alot of reading and finally I reset internet explorer got rid of all addons and video played successfully.

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