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Xfinity Player Show Not Available?

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Service Expert

Xfinity Player Show Not Available?

Over the weekend the 5 year old discovered the Xfinity Player on my Droid. Actually, Nana (me) used it to keep her entertained while in the waiting room of the dr's office while her daddy was being seen by the doctor.

 

She picked out a Handy Manny episode on Disney Jr. It loaded, told me Starting Video, and promptly informed me to Please check your internet connection and try again. It is still giving me that error today.

 

All other Handy Manny episodes do play. The only one that does not is Season 3, Episode 110, "The Right Stuff; Vet Visit".

 

If it has been pulled from the Player lineup it needs to be deleted from the episode listing. If still available for viewing someone needs to do whatever it is they do so it can be watched.




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Accepted Solution

Re: Xfinity Player Show Not Available?

The issue is resolved.

 

That episode is no longer available to watch on Xfinity Player. It has been replaced by one that does work.

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Service Expert

Re: Xfinity Player Show Not Available?

The show mentioned about is still not available to watch. I do not need to check the internet connection. If that was the issue I get the same error for everything I want to watch.




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Official Employee

Re: Xfinity Player Show Not Available?


Queen-Evie wrote:

The show mentioned about is still not available to watch. I do not need to check the internet connection. If that was the issue I get the same error for everything I want to watch.


Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Service Expert

Re: Xfinity Player Show Not Available?

Thank you, Joe. It isn't a big deal to me. For a 5 year old who really wanted to see the "Handy Manny helps the doggie dr" episode it was a very big deal.

 

I ended up getting her to watch a couple of episodes of Doc McStuffins.

 

 




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Service Expert

Re: Xfinity Player Show Not Available?

The issue is resolved.

 

That episode is no longer available to watch on Xfinity Player. It has been replaced by one that does work.




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