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Xfinity Player App--Starz movies in Spanish!

New Poster

Xfinity Player App--Starz movies in Spanish!

Apparently quite a few people have been having problems with Starz movies only available in Spanish. I have been trying to watch some Starz movies on my iPad using the new player app and about 90% of the Starz/Encore movies are only available in Spanish. Any solutions out there?
Official Employee

Re: Xfinity Player App--Starz movies in Spanish!


GrizyGrl wrote:
Apparently quite a few people have been having problems with Starz movies only available in Spanish. I have been trying to watch some Starz movies on my iPad using the new player app and about 90% of the Starz/Encore movies are only available in Spanish. Any solutions out there?

We tested a few Starz and Encore videos on the XFINITY TV Player App for iOS and could not duplicate this issue.

 

Please tell us some of the specific movies that gave you this issue.

 

Thanks,
Joe
Xfinity Support




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New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I have been having the same problem! Recently I tried watch jack and jill, 21 jump street and Arthur Christmas and they all played in Spanish
Official Employee

Re: Xfinity Player App--Starz movies in Spanish!


Fletch24 wrote:
I have been having the same problem! Recently I tried watch jack and jill, 21 jump street and Arthur Christmas and they all played in Spanish

Are you using the Xfinity TV App or the Xfinity TV Player App?

 

What device, iOS version, and version of the app are you using?

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I have the same issue when trying to play anything from either app. MIB3 and  Jack and Jill. Its not all of them but a lot are only in spanish.

 

When I use Xfinity App Player App it will not play anything but the beginning advertisement and then says "Sorry, we've experienced some difficulty playing your video." But if I goto settings and launch the Xfinity TV App, I can actually watch shows, but the same issue with certain stars titles only in ESP.

 

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

My movies are also plying in Spanish. Hope floats is one of them on starz
Official Employee

Re: Xfinity Player App--Starz movies in Spanish!


pinky305 wrote:
My movies are also plying in Spanish. Hope floats is one of them on starz

Are you using the Xfinity TV App or the Xfinity TV Player App?

 

Also, what is the device you are using to watch videos on?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Xfinity Player App--Starz movies in Spanish!

i too am experiencing Starz in espanol. this is randomly happening in Spartacus series where the spanosh dub plays. i am using a samsung note tablet with the ice cream sandwich. iam using the player app.
New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I have been watching touchwood miracle day and was able to watch the first episode last week in English. This week every episode is in Spanish. I really would like to watch it before it gets removed from the app.
I am watching it through xfinity player (version 1.2.1.151) on an iPad with iOS 6.1.3.

Edited I realized I could update player and did. Same issues. Version 1.2.2.163
New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I am using the xfinity player app on my iPad
New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I too have just started to use the Xfinity Player App (version 1.2.2.163) on my iPad 3 running latest iOS version.  Almost every Starz show and movie appears to be the Spanish version.  I have specifically downloaded Spartacus and Camelot episodes, but in the On Demand menu almost everything shows as ESP in the details.  Spartacus has the ability to turn on English subtitles, but Camelot does not.  Where is the English version?  I cannot find any setting I can adjust to have English version as primary.

Official Employee

Re: Xfinity Player App--Starz movies in Spanish!

Hi all,

 

Can you tell me the specific episodes that this is happening to on the XFINITY TV Player app? I would like to further look into this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Xfinity Player App--Starz movies in Spanish!

As i have seen in the past, after about a week of having this issue (missing episodes, wrong language) it appears as if all episodes of Spartacus is now available.  The other day, not only was i getting it in spanish, the entire second season went missing.

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

Joe,

Every episode from Season 1 says it's in ESP.  None of Season 2 looks to be ESP, but episodes 1-6 plus 8 of Season 3 are marked ESP.

 

All episodes of Camelot Season 1, except for 2 and 8, are marked as ESP.

 

A lot of movies I see are marked ESP (not all, but many).

 

Maybe you can explain why these are not all available in English AND Spanish?

 

Thanks,  Chris

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

i am using the xfinity player on an ipad. most of the series also play in Spanish. the text for the info/preview screen for shows is in English but when you click play its dubbed over in Spanish. specifically torchwood miracle day, Camelot, and boss. also 21 jump street and mib3 are in Spanish. mib3 however plays in English from the Xbox xfinity app
New Poster

Re: Xfinity Player App--Starz movies in Spanish!

Hi Joe,

Any progress on figuring out why so many movies and TV shows (Starz and Encore!) are only available in Spanish?  Seems like this issue has been a problem for quite a long time now.  Can we please escalate the priority so this gets fixed?

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

Encore movie Laws of Attraction downloaded to iPad iOS 6.1.3, Xfinity TV Player App (1.4.1.201) is in Spanish.  Downloaded two weeks ago and again today.  Same issue both times.

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

And Showtime 'Love Me if You Dare' and Starz 'Coco Chanel & Igor Stravinsky' are both sub-titled.

 

Starz-'We Need to Talk About Kevin' seems to be in English.

 

HELP

New Poster

Re: Xfinity Player App--Starz movies in Spanish!

I am watching the NBA playoffs on the xfinity tv go app. Broadcast is in Spanish . Really wish I could listen in English .