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Xfinity Online TV showing black screen

New Poster

Xfinity Online TV showing black screen

On every show I try to watch this is happening and it is very frustrating. I will click the play button, the video player loads and then it shows the parental TV guide rating like the show normally does. The time bar at the bottom starts moving as if the show was playing, but it's just a black screen! No show! Smiley Sad This has happened before and I got frustrated and turned off my computer. The next day it was working. Now it's doing it again. How do I fix this???

 

 

 

 

New Poster

Re: Xfinity Online TV showing black screen

I have this same issue.  Some shows play and some do not.  I need help.  Any answers

New Poster

Re: Xfinity Online TV showing black screen

Same here. Black screen, appears to be playing. closed caption works but no picture!!!

Regular Contributor

Re: Xfinity Online TV showing black screen

If you're using IE then try using FireFox or Chrome and if that doesn't work as a workaround go directly to the networks own website and try watching from there.

 

- Norm

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