Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,571

members

7

online now

1,951,934

discussions

Top

Xfinity Go not allowing watching of LIVE TV -- logged in, but says no subscription

Frequent Visitor

Xfinity Go not allowing watching of LIVE TV -- logged in, but says no subscription

Suddenly I cannot watch LIVE TV on Xfinity Go.   The orange button w/ the key is on every channel and I get this message when attempting to watch:

 

CNN is not part of your subscriptions.

In order to watch CNN, you need a subscription to CNN.

  1. Get CNN
  2. Learn More

I am logged in as always. 

 

Please advise.

 

 

UPDATE:   The problem has been corrected.

 

New Poster

Re: Xfinity Go not allowing watching of LIVE TV -- logged in, but says no subscriptio

I see the orange key for the channels that I am subscribed to and can't access live TV.  How were you able to have the problem corrected?  I contacted support and they were zero help.  Tried to transfer me to sales to get rid of me.

Discussion stats
  • 1 reply
  • 749 views
  • 1 kudo
  • 2 in conversation