Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,342

members

78

online now

1,951,831

discussions

Top

Xfinity/Comcast TV Show Listings won't retain Favorites settings

New Poster

Xfinity/Comcast TV Show Listings won't retain Favorites settings

When I set my Favorite channels on the Xfinity/Comcast TV Show listings website, the channels marked as favorites change slightly when I navigate away from the page and return.  Some unwanted channels are added as favorites, and some wanted channels are deleted as favorites.

 

I view the show listings at http://xfinitytv.comcast.net/tv-listings#filters=favorites

 

I hope the answer isn't to avoid using the favorites feature.  Because there are too many channels to view without using the favorites feature.

 

Some of the typically unwanted, but added channels are:  TVOne and ESPN Deportes.  Some channels that I mark as favorites, but disappear when I navigate back to my favorites display are ESPN and NBCSN.

 

I thought that maybe there was a maximum number of favorites that can be set.  But I've deleted many favorite channels and the same undesired additions/deletions still occurs.

 

Any idea of what's going on?

 

Discussion stats
  • 0 replies
  • 813 views
  • 0 kudos
  • 1 in conversation