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XFinity tv app not able to record from the app on the dvr but other options work

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XFinity tv app not able to record from the app on the dvr but other options work

I just got a new box. It was the exact same as my old box. I synched it to my xfinity tv remote app on my iPad. I have done the test it shows up
However i can't set it to record anything on the new box. I can change channels from my app just no recording. I have done the synch test through the app and it works. However it's not showing dvr next to it. For example I have 3 dvr. On the 1st it says tv1 then dvr, tv2 default dvr then the one I'm having issues with tv3 it just says tv3 what am I doing wrong???
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