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XFinity mobile app not playabe

New Poster

XFinity mobile app not playabe

I have serveral mobile devices, iphone, ipads, ... all were working fine until recently. Now all apps have a brown locked key where the old play keys are.


I am able to play videos on my laptop using my browser.  What has changed? What can I do?

Silver Problem Solver

Re: XFinity mobile app not playabe

you can only have three devices accociated with your account. have you signed out of your account or deleted the app?

New Poster

Re: XFinity mobile app not playabe

I will try that but...honestly 3 devices for a family of 4! We all have multiple devices. Shoot I alone have more than 3 devices! Does that mean I have to make sure everyone has logged out each time I want to watch a show on my phone?
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