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XFINITY TV online

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XFINITY TV online

I've been experiencing ( XFINITY TV online ) "Sorry, we're experiencing difficulty playing your video - error 557 - refresh. Please resolve Smiley Happy

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Official Employee

Re: XFINITY TV online


rotwiler930 wrote:

I've been experiencing ( XFINITY TV online ) "Sorry, we're experiencing difficulty playing your video - error 557 - refresh. Please resolve Smiley Happy


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: XFINITY TV online

My Device Information My Zip Code: 20712 My Cable Provider: Comcast Landover Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 208.76.113.2 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 7 - Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.1 r102 Javascript: enabled Cookies: enabled
Official Employee

Re: XFINITY TV online


rotwiler930 wrote:
My Device Information My Zip Code: 20712 My Cable Provider: Comcast Landover Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 208.76.113.2 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 7 - Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

Thank you.

 

What video(s) are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: XFINITY TV online

I'm having problems with viewing anything that XFINITY TV online offers.

Official Employee

Re: XFINITY TV online


rotwiler930 wrote:

I'm having problems with viewing anything that XFINITY TV online offers.


We get our videos from many different providers using different technologies. I would like the test out the videos you are watching. Can you please give specific examples?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: XFINITY TV online

Same problem for me.. I cannot play any videos.

 

My Zip Code:80231My Cable Provider:Comcast Denver Metro DigitalMy myDVR Manager Status:activatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:76.25.12.207My operating system:Windows -  Windows NT 6.0My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; yie8)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 r102Javascript:enabled

Cookies:enabled

 

Do not wish to use Chrome or firefox. Thank you.

Official Employee

Re: XFINITY TV online


emilyhargrove wrote:

Same problem for me.. I cannot play any videos.

 

My Zip Code:80231My Cable Provider:Comcast Denver Metro DigitalMy myDVR Manager Status:activatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:76.25.12.207My operating system:Windows -  Windows NT 6.0My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; yie8)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 r102Javascript:enabled

Cookies:enabled

 

Do not wish to use Chrome or firefox. Thank you.


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 8.0

 

Go here to learn more and subscribe to get e-mailed updates.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Silver Problem Solver

Re: XFINITY TV online

according to rotwilers data he does not have silverlight installed.

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