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XFINITY TV iPad App feedback

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Message 101 of 177
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95610 - same..Broke, splash screen then back to the desktop - ipad2

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Message 102 of 177
2,633 Views

lol  - IT WORKS NOW!!!

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Message 103 of 177
2,623 Views
Still no working for me.
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Message 104 of 177
2,609 Views
Mine still does not work...iPad 2...zip code 60445,IL
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Message 105 of 177
2,605 Views
And the beat goes on.
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Message 106 of 177
2,598 Views
I can't find my remote so this really sucks
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Message 107 of 177
2,593 Views
It's like 1984 - I have to get off my rear to surf
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Message 108 of 177
2,585 Views
I just reinstalled, and it is now working here (98008).



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Message 109 of 177
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The Xfinity iPad App has worked very well indeed until today when it began crashing on startup. It manages to load and just as the screen gets ready to display the channel lineup it quits. 

 

Any ideas?

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Message 110 of 177
2,551 Views

This reminds me a lot of when Earthlink failed so bad for us in Portland. They lied and waffled and we ended up settling for $1million after a class action.

 

Or maybe they're just gauging how much we will miss it. I miss it.

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Message 111 of 177
2,543 Views

okay, i'm the sucker. Deleted and reinstalled. No joy.

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Message 112 of 177
2,519 Views
Deleted reinstalled, updated everything, reinstalled for last 4 days, still nothing works. It crashes as soon as program starts.
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Message 113 of 177
2,505 Views
It is finally working on my iPad 2, but not my iPhone 4 - Zip Code 94131
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Message 114 of 177
2,480 Views
Still dead 94549
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Message 115 of 177
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I switched to one of the Zips someone posted and I'm back in business. Doesn't solve channel control, but the OnDemand features work.

Here are the two I've tried based on the posts. If you have a working Zip please post. So far it looks like it's connected to the HD channels being in the 1000s.

 94131
98008

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Message 116 of 177
2,445 Views

Same situation northshore Boston (01945).  No joy to date for old iPAD

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Message 117 of 177
2,439 Views

Not working in Portland zip code 97202

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Message 118 of 177
2,425 Views
App not loading, each time I tap the app, it comes back to the icon in my iPad
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Message 119 of 177
2,416 Views
Why is the app crashing every time we open it? We were using it for a couple of months with no problems. Now we can't even get it open. Please help!
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Message 120 of 177
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Message 121 of 177
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It does seem related to the full digital channel list. In my zip, 94549, if I choose the basic channel set all is ok, if I choose what I really have- full digital, still fails. The big question is why do we have to do this diagnosis- 2 minutes of testing on whatever Comcast did would have found this proble. I agree that this is obviously not life and death, but it's a customer service disgrace, and is going to cost Comcast in word of mouth, not to mention some public hearings on rate requests.
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Message 122 of 177
2,374 Views
Same here in 98029. App crashes instantly. Major bummer!
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Message 123 of 177
2,316 Views
Still dead in the Midwest - 46143. Strange thing here is that we've had 1000+ for a couple of months I think and I haven't had any problems until now. I'm guessing we won't see this fixed until Monday when the regular software developers are in. At least I hope they fix it by Monday. I've gotten used using the app instead of my remote and who among us hasn't remotely changed the channel to irritate their teen?

J
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Message 124 of 177
2,293 Views

If it works okay on iPad 2, isn't that a clue?

 

Current downloadable version is dated from April something.

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Message 125 of 177
2,287 Views

Just reinstalled and same issue - crashes instantly once settings are made -- 98040

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Message 126 of 177
2,265 Views
Try entering 98008 for area. Mine is now working in Bellevue.



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Message 127 of 177
2,263 Views
I just got 2 new iPads the tv app works fine on one of them and crashes on the other at the lineup screen. Tried reinstalling, resetting the iPad software. Nothing seems to help. I thought one of the iPads may be bad till I saw the posts on this site .
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Message 128 of 177
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I've got both iPad 1 and 2. Same behavior on both. I've also completed a total rebuild on the iPad 2 fo an unrelated issue so I can't imagine having a cleaner system to run on. Most importantly it runs with non-1000+ channel guides. Only the app developers know what's going on, but I haven't seen any posts on the apple support sites about network handling for the iOS.

Yes this a pain, but I'm hoping I can give Comcast the benefit of the doubt. These forums are a rich source of info for developers and hopefully we'll see an update soon. Realistically I'll only hold my breath for so long.
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Message 129 of 177
2,233 Views
Update. On the second iPad I tried something I found on the iTunes app feedback for xfinity tv. We reloaded the app and used a different zip. 98008. The app came up fine and with the app running we went into settings, changed the zip back to ours and it now it works great. Very strange
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Message 130 of 177
2,205 Views
The key sems to be the type of channel lineup - in my zip, 94549, the basic lineup (cable card) works fine, but the digital lineup fails. Once set, the crash is so quick that you can't change back without remove/reinstall. Clearly Comcast changed something in how the digital channel lineup is delivered that's crashing the app. Again, 3 minutes of testing the new method, whatever it is, would have found this. Comcast is perilously close to a Dilbert quote "Once I realized I hate our customers, everything became easy"
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Message 131 of 177
2,168 Views

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.

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Message 132 of 177
2,159 Views

 


DoctorD47 wrote:

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.


I would imagine the fact that it is working now is coincidental to their technique.   I didn't do any powering down, but eventually when I reinstalled the app for the nth time they had fixed whatever the problem was, probably a function of my channel lineup's relation to the app.  It's working for some, but not for others.

 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Message 133 of 177
2,137 Views
Still broken 94549, digital channels. Delete/reboot/reload is Comcast's standard answer - worked for another problem months ago but bogus here.
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Message 134 of 177
2,109 Views
I live in zip 94131 and my iPad 2 started working again earlier today. But my iPhone 4 still does not work, even after I followed the instructions above.
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Message 135 of 177
2,088 Views
Just tried the suggested steps and still no luck with 46143. I'll keep holding out hope.
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Message 136 of 177
2,084 Views
Doesn't work here iPad2 4.3.3 zip code 60618
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Message 137 of 177
2,052 Views

Followed the instructions.

No joy.  Same as before.

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Message 138 of 177
2,010 Views

Just for grins, I've got a support chat session going on this - it's obvious that the rank and file support folks have no information.  I also used Comcasts "mail Rick" page to email this issue to Rick Gennaro, VP customer support - let's see if something happens.

 

Oh, and yet another remove/reboot/reload failed.  It works when I use the standard channel lineup for 94549, but not for the digital, which is, of course, what I have.

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Message 139 of 177
1,986 Views
Fwiw, I pointed the support person on ,y chat session to this thread and s/he said they would "escalate". Also, android version is working, although it's portrait only, doesn't recognize when I move the phone to landscape.
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Message 140 of 177
1,953 Views

Mine is up and running, sort of. (iPad1 98077).  The app no longer crashes, but when I get to Play Now it says "No Wi-Fi Connection" which is stupid since I clearly have a wifi connection in order to even get anything to show in the app. Hope they get all the weirdness sorted out soon.

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Message 141 of 177
1,951 Views

Weird, I totally shut down the iPad and now all works.

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Message 142 of 177
1,932 Views

Well after the nth (n>10) reload, mine (94549, digital channels) now appears to be working - maybe somebody in Comcast finally actually fixed it.

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Message 143 of 177
1,923 Views
I sent an email to customer service too and received a quick reply. I don't know what they did, but 46143 is working now and with channels over 1000. I know everyone on this thread was getting tired, but I will offer a thanks to Comcast for addressing this. I think if this happens again the best thing they could do would be to have a rep post that they're aware and working on it.

J
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Message 144 of 177
1,910 Views
Works! Zip 60625
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Message 145 of 177
1,794 Views
The app is not crashing on my ipad2 but the watch on tv now button does not change the channel
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Message 146 of 177
1,777 Views
It works fine for me in zip 98008, both from the listings and by entering the channel number. What is your zip code?



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Message 147 of 177
1,758 Views

Mine is 97267.

 

My app is working fine now but the fix is a hassle.

 

Go Ducks!

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Message 148 of 177
1,744 Views

Mine does not work. Zip code 95014.

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Message 149 of 177
1,730 Views

downloaded Version 1.5.1105102 today and now i'm unable to sign on and the channel listings are not loading.  Everything worked prior to installing the new version.  Anyone else having this problem?

I'm going to uninstall and reinstall to see if that fixes the problem.

 

This is happening on my iPhone

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Message 150 of 177
1,718 Views

After uninstalling and reinstalling a number of times the app is now working.