Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,688

members

80

online now

1,953,601

discussions

Top

X1 cloud error "100.500-stream"

Regular Visitor

X1 cloud error "100.500-stream"

Hi friends.  What's the deal with this error?  I get it right away playing a certain recording via xtv.comcast.net (showtime SD recorded movie).  Most other recordings seem to play OK, though I haven't tried them all.  Just this one (of course, it's the one I want to watch).  When I click "Details" a whole lot of text comes up with some debugging info, with the note "Please include the messages below in an email to the support team.".  But there's no support email listed that I've seen.  Anyone have any info about this?   Gracias!!

-Dan

Problem Solver

Re: X1 cloud error "100.500-stream"

Not to a total jerk here, but that streaming phoof is really new. Most of us are great with the boxes, but those apps are tricky..I would call the comcast app dept..google the number..good luck..
New Poster

Re: X1 cloud error "100.500-stream"

Has there been any updates on this? I feel like I have been seeing this a lot in the last month or so. It happens when I try to stream a recordomg from my Arris Cloud DVR on my PC. I have tried updating and removing plugins and browsers. I have noticed, it only seems to happen if it was recorded in HD and usually only the ones recorded on the USA network. Doesn't matter if I start watching while it is still recording or long after. I have power cycled the box. 

 

I could be crazy but I think it started when they came about a month account to add a new outlet because I wanted to move my modem to another room. My DVR did not move. The technician tested our "levels" and said because we have X1, that I need an amplifier. He installed one, but I was not having any problems before. Now I seem like the USA network (HD) and a couple others around it about once every 2 weeks. It is for a day at a time. 

 

Very quality on live and recordings are perfect, no problems. All my problems started when they installed the amplifier the only thing that seems to be broken is my stream from my Arris Cloud DVR to my pc. I also have tried multiple PCs and devices. All get the same error. Error 100.500-stream,

 

Lastly, not sure if it matters, I have an Arris X1 Cloud DVR and XB3 Wireless Gateway (DCP3939)

 

Below is the technical 'details' attached to my most recent error:

 


[8-24-14 17:33:39,785][][INFO] [9-24-14 17:33:39,785][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[8-24-14 17:33:39,768][][INFO] [9-24-14 17:33:39,767][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[8-24-14 17:33:39,766][][DEBUG] [9-24-14 17:33:39,766][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[8-24-14 17:33:39,765][][DEBUG] [9-24-14 17:33:39,765][DEBUG] [Settings] On Change Setting name : dvs value : null
[8-24-14 17:33:39,764][][DEBUG] [9-24-14 17:33:39,764][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[8-24-14 17:33:39,763][][DEBUG] [9-24-14 17:33:39,762][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[8-24-14 17:33:39,762][][DEBUG] [9-24-14 17:33:39,761][DEBUG] [Settings] On Change Setting name : language value : null
[8-24-14 17:33:39,760][][DEBUG] [9-24-14 17:33:39,760][DEBUG] [Settings] On Change Setting name : captioning value : false
[8-24-14 17:33:39,726][][INFO] [9-24-14 17:33:39,726][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[8-24-14 17:33:39,656][][DEBUG] [9-24-14 17:33:39,656][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.049 secs
[8-24-14 17:33:39,642][][INFO] [9-24-14 17:33:39,642][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:1149483701083812100
[8-24-14 17:33:39,640][][INFO] [9-24-14 17:33:39,639][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:106564'
[8-24-14 17:33:39,625][][INFO] [9-24-14 17:33:39,625][INFO] [PrimetimePlayerHLS] config: {}
[8-24-14 17:33:39,621][][INFO] [9-24-14 17:33:39,621][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[8-24-14 17:33:39,618][][INFO] [9-24-14 17:33:39,618][INFO] [ConfigInfo] Soft Pretzel version::commit: c5949c5 08-18-14 | [Walter Pollard] fix xfinitySansLgt font set as CFF
[8-24-14 17:33:39,617][][INFO] [9-24-14 17:33:39,617][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[8-24-14 17:33:39,616][][INFO] [9-24-14 17:33:39,616][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[8-24-14 17:33:39,616][][INFO] [9-24-14 17:33:39,615][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[8-24-14 17:33:39,615][][INFO] [9-24-14 17:33:39,615][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[8-24-14 17:33:39,614][][INFO] [9-24-14 17:33:39,614][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[8-24-14 17:33:39,613][][DEBUG] [9-24-14 17:33:39,612][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.005 secs
[8-24-14 17:33:39,608][][DEBUG] [9-24-14 17:33:39,607][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[8-24-14 17:33:39,77][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c...
[object Object]
[8-24-14 17:33:39,68][Heartbeat][DEBUG] HearbeatService stopped.
returning error with code [100]
looking for error code [100-500-stream]
[8-24-14 17:33:38,999][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c... Klicks","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=50&height=30","id":"reco... 12 begins with Gibbs and McGee traveling to Russia to escort home an NCIS computer engineer who is connected to classified intel. But the mission is compromised, and the trio go off the grid while being hunted by a Russian mercenary group. Back at home, the NCIS team race to find their missing colleagues.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/8098311490844526112/?width=180&height=240","fallbac... 23 Sep 2014 23:58:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=125&height=87","allowScr... 9/23 7:58 - 9:05p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V1920932558L144011409240000109","durationInSeconds":4020,"duration":"1:07:00","airDate":"9/22","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
Flash Event: onPlayerStatus
[8-24-14 17:33:34,217][][INFO] [9-24-14 17:33:34,217][INFO] [PrimetimePlayerHLS] player is not able to return status
[8-24-14 17:33:34,212][][INFO] [9-24-14 17:33:34,211][INFO] [PrimetimePlayerHLS] setting volume 0
[8-24-14 17:28:26,82][][INFO] [9-24-14 17:28:26,82][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[8-24-14 17:28:26,64][][INFO] [9-24-14 17:28:26,65][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[8-24-14 17:28:26,63][][DEBUG] [9-24-14 17:28:26,64][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[8-24-14 17:28:26,61][][DEBUG] [9-24-14 17:28:26,62][DEBUG] [Settings] On Change Setting name : dvs value : null
[8-24-14 17:28:26,60][][DEBUG] [9-24-14 17:28:26,61][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[8-24-14 17:28:26,59][][DEBUG] [9-24-14 17:28:26,60][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[8-24-14 17:28:26,58][][DEBUG] [9-24-14 17:28:26,59][DEBUG] [Settings] On Change Setting name : language value : null
[8-24-14 17:28:26,57][][DEBUG] [9-24-14 17:28:26,57][DEBUG] [Settings] On Change Setting name : captioning value : false
[8-24-14 17:28:26,28][][INFO] [9-24-14 17:28:26,29][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[8-24-14 17:28:25,956][][DEBUG] [9-24-14 17:28:25,957][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.05 secs
[8-24-14 17:28:25,941][][INFO] [9-24-14 17:28:25,942][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:1149483701083812100
[8-24-14 17:28:25,939][][INFO] [9-24-14 17:28:25,940][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:106564'
[8-24-14 17:28:25,925][][INFO] [9-24-14 17:28:25,925][INFO] [PrimetimePlayerHLS] config: {}
[8-24-14 17:28:25,921][][INFO] [9-24-14 17:28:25,922][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[8-24-14 17:28:25,917][][INFO] [9-24-14 17:28:25,918][INFO] [ConfigInfo] Soft Pretzel version::commit: c5949c5 08-18-14 | [Walter Pollard] fix xfinitySansLgt font set as CFF
[8-24-14 17:28:25,917][][INFO] [9-24-14 17:28:25,917][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[8-24-14 17:28:25,916][][INFO] [9-24-14 17:28:25,917][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[8-24-14 17:28:25,915][][INFO] [9-24-14 17:28:25,916][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[8-24-14 17:28:25,914][][INFO] [9-24-14 17:28:25,915][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[8-24-14 17:28:25,913][][INFO] [9-24-14 17:28:25,914][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[8-24-14 17:28:25,912][][DEBUG] [9-24-14 17:28:25,913][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.006 secs
[8-24-14 17:28:25,908][][DEBUG] [9-24-14 17:28:25,907][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[8-24-14 17:28:25,138][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c...
[object Object]
[8-24-14 17:28:25,131][Heartbeat][DEBUG] HearbeatService stopped.
returning error with code [100]
looking for error code [100-500-stream]
[8-24-14 17:28:25,73][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c... Klicks","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=50&height=30","id":"reco... 12 begins with Gibbs and McGee traveling to Russia to escort home an NCIS computer engineer who is connected to classified intel. But the mission is compromised, and the trio go off the grid while being hunted by a Russian mercenary group. Back at home, the NCIS team race to find their missing colleagues.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/8098311490844526112/?width=180&height=240","fallbac... 23 Sep 2014 23:58:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=125&height=87","allowScr... 9/23 7:58 - 9:05p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V1920932558L144011409240000109","durationInSeconds":4020,"duration":"1:07:00","airDate":"9/22","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
Flash Event: onPlayerStatus
[8-24-14 17:28:20,922][][INFO] [9-24-14 17:28:20,921][INFO] [PrimetimePlayerHLS] player is not able to return status
[8-24-14 17:28:20,918][][INFO] [9-24-14 17:28:20,918][INFO] [PrimetimePlayerHLS] setting volume 0
[8-24-14 17:28:03,530][][INFO] [9-24-14 17:28:03,528][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[8-24-14 17:28:03,513][][INFO] [9-24-14 17:28:03,511][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[8-24-14 17:28:03,511][][DEBUG] [9-24-14 17:28:03,510][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[8-24-14 17:28:03,510][][DEBUG] [9-24-14 17:28:03,509][DEBUG] [Settings] On Change Setting name : dvs value : null
[8-24-14 17:28:03,509][][DEBUG] [9-24-14 17:28:03,508][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[8-24-14 17:28:03,507][][DEBUG] [9-24-14 17:28:03,506][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[8-24-14 17:28:03,506][][DEBUG] [9-24-14 17:28:03,505][DEBUG] [Settings] On Change Setting name : language value : null
[8-24-14 17:28:03,504][][DEBUG] [9-24-14 17:28:03,503][DEBUG] [Settings] On Change Setting name : captioning value : false
[8-24-14 17:28:03,475][][INFO] [9-24-14 17:28:03,474][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[8-24-14 17:28:03,404][][DEBUG] [9-24-14 17:28:03,403][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.049 secs
[8-24-14 17:28:03,390][][INFO] [9-24-14 17:28:03,389][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:1149483701083812100
[8-24-14 17:28:03,388][][INFO] [9-24-14 17:28:03,387][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:106564'
[8-24-14 17:28:03,374][][INFO] [9-24-14 17:28:03,373][INFO] [PrimetimePlayerHLS] config: {}
[8-24-14 17:28:03,370][][INFO] [9-24-14 17:28:03,369][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[8-24-14 17:28:03,367][][INFO] [9-24-14 17:28:03,365][INFO] [ConfigInfo] Soft Pretzel version::commit: c5949c5 08-18-14 | [Walter Pollard] fix xfinitySansLgt font set as CFF
[8-24-14 17:28:03,366][][INFO] [9-24-14 17:28:03,364][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[8-24-14 17:28:03,365][][INFO] [9-24-14 17:28:03,364][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[8-24-14 17:28:03,364][][INFO] [9-24-14 17:28:03,363][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[8-24-14 17:28:03,363][][INFO] [9-24-14 17:28:03,362][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[8-24-14 17:28:03,363][][INFO] [9-24-14 17:28:03,361][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[8-24-14 17:28:03,361][][DEBUG] [9-24-14 17:28:03,360][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.006 secs
[8-24-14 17:28:03,357][][DEBUG] [9-24-14 17:28:03,355][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [offline]
looking for error code [offline]
returning error with code [418]
looking for error code [418]
[8-24-14 17:28:02,723][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c...
[object Object]
[8-24-14 17:28:02,709][Heartbeat][DEBUG] HearbeatService stopped.
returning error with code [100]
looking for error code [100]
[8-24-14 17:28:02,610][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V1920932558L144011409240000109/stream?recorderManager=c... Klicks","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=50&height=30","id":"reco... 12 begins with Gibbs and McGee traveling to Russia to escort home an NCIS computer engineer who is connected to classified intel. But the mission is compromised, and the trio go off the grid while being hunted by a Russian mercenary group. Back at home, the NCIS team race to find their missing colleagues.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/8098311490844526112/?width=180&height=240","fallbac... 23 Sep 2014 23:58:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/5569542684523361117/?width=125&height=87","allowScr... 9/23 7:58 - 9:05p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V1920932558L144011409240000109","durationInSeconds":4020,"duration":"1:07:00","airDate":"9/22","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""}}
Flash Event: onVideoError
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
returning error with code [404.resumePoint]
looking for error code [404-resumePoint]
Flash Event: onPlayerStatus
[8-24-14 17:27:57,130][][INFO] [9-24-14 17:27:57,129][INFO] [PrimetimePlayerHLS] player is not able to return status
[8-24-14 17:27:57,126][][INFO] [9-24-14 17:27:57,125][INFO] [PrimetimePlayerHLS] setting volume 0
[object Object]
[8-24-14 17:24:21,820][][INFO] [9-24-14 17:24:21,819][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[8-24-14 17:24:21,796][][INFO] [9-24-14 17:24:21,795][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[8-24-14 17:24:21,794][][DEBUG] [9-24-14 17:24:21,794][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[8-24-14 17:24:21,793][][DEBUG] [9-24-14 17:24:21,793][DEBUG] [Settings] On Change Setting name : dvs value : null
[8-24-14 17:24:21,792][][DEBUG] [9-24-14 17:24:21,792][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[8-24-14 17:24:21,791][][DEBUG] [9-24-14 17:24:21,791][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[8-24-14 17:24:21,789][][DEBUG] [9-24-14 17:24:21,789][DEBUG] [Settings] On Change Setting name : language value : null
[8-24-14 17:24:21,788][][DEBUG] [9-24-14 17:24:21,787][DEBUG] [Settings] On Change Setting name : captioning value : false
[8-24-14 17:24:21,748][][INFO] [9-24-14 17:24:21,747][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[8-24-14 17:24:21,628][][DEBUG] [9-24-14 17:24:21,627][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.087 secs
[8-24-14 17:24:21,601][][INFO] [9-24-14 17:24:21,600][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:1149483701083812100
[8-24-14 17:24:21,597][][INFO] [9-24-14 17:24:21,596][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:106564'
[8-24-14 17:24:21,572][][INFO] [9-24-14 17:24:21,572][INFO] [PrimetimePlayerHLS] config: {}
[8-24-14 17:24:21,566][][INFO] [9-24-14 17:24:21,566][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[8-24-14 17:24:21,561][][INFO] [9-24-14 17:24:21,561][INFO] [ConfigInfo] Soft Pretzel version::commit: c5949c5 08-18-14 | [Walter Pollard] fix xfinitySansLgt font set as CFF
[8-24-14 17:24:21,560][][INFO] [9-24-14 17:24:21,560][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[8-24-14 17:24:21,559][][INFO] [9-24-14 17:24:21,559][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[8-24-14 17:24:21,558][][INFO] [9-24-14 17:24:21,558][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[8-24-14 17:24:21,557][][INFO] [9-24-14 17:24:21,556][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[8-24-14 17:24:21,554][][INFO] [9-24-14 17:24:21,554][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[8-24-14 17:24:21,551][][DEBUG] [9-24-14 17:24:21,551][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.011 secs
[8-24-14 17:24:21,544][][DEBUG] [9-24-14 17:24:21,540][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
AUTH=_sessionInitialize
AUTH=getXsctToken; xsctToken={"deviceProvider":"xcal","deviceFlashAccessEnvironment":"PortingKit","deviceXcalLocationOnPlant":"true","accountXcalId":"1560130249620409021","deviceXcalId":"1149483701083812100","deviceXcalLocationSessionTimezone":"America/New_York","deviceXcalLocationSessionZip":"02723","accountXcalUri":"http://c7.ads2.xbo.ccp.xcal.tv:10249/serviceAccountDataService/data/ServiceAccount/15601302496204090...
AUTH=sessionCreated
AUTH=sessionServiceCreate
AUTH=configurationLoaded
AUTH=loadConfigurationFromVariables,[object Object]
AUTH=onDRMReady---
language:
code: en-US



Problem Solver

Re: X1 cloud error "100.500-stream"

I am glad I did not hit the quote button on that...The dvr has nothing to do with watching from the pc or mobile device. The content is coming straight from the cloud not the dvr. My first impressions on this would be A lack of memory on your device to run the hd content. What I would do is send a P.M. over to comcastchad He is great solving these issues.

If it makes you feel better I also have issues on my pc running the live stream, I assume the same software runs both of them!

 

Good luck

Frequent Visitor

Re: X1 cloud error "100.500-stream"

I have same issues with X1 streaming from xtv.comcast.net -- error 100.500-stream or general playback errors.  It is unusable and the whole reson I got X1 was to watch content on other devices in my home

Regular Visitor

Re: X1 cloud error "100.500-stream"

It's not memory on the device. When I'm getting this error on my computer, I can't play any recordings on either my cell phone or my tablet either.


gotpizza wrote:

I am glad I did not hit the quote button on that...The dvr has nothing to do with watching from the pc or mobile device. The content is coming straight from the cloud not the dvr. My first impressions on this would be A lack of memory on your device to run the hd content. What I would do is send a P.M. over to comcastchad He is great solving these issues.

If it makes you feel better I also have issues on my pc running the live stream, I assume the same software runs both of them!

 

Good luck


 

Service Expert

Re: X1 cloud error "100.500-stream"

1+ Year Old Thread being Closed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon