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X1 cloud DVR stopped working

Frequent Visitor

X1 cloud DVR stopped working

Hello
My Xfinity TV app stopped linking to be DVR last week. Now I no longer see new recordings listed as "my recordings" in the app ... Only old stuff. Any one know how to fix this issue? Thanks.
Service Expert

Re: X1 cloud DVR stopped working


TNbluedevil wrote:
Hello
My Xfinity TV app stopped linking to be DVR last week. Now I no longer see new recordings listed as "my recordings" in the app ... Only old stuff. Any one know how to fix this issue? Thanks.

did you miss an update to your device (operating system) and/or an update to the app itself? The standard fix is to uninstall and reinstall the app. That will return all recordings downloaded and will make you accept terms and conditions again (per other threads). You might want to first just try rebooting your device and see if that fixes the issue.




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Re: X1 cloud DVR stopped working

I don't think I missed any updates, but I uninstalled and reinstalled my app. I also rebooted. The version I am running is 1.8.5.367. This still does not work. The last recording appearing under my recordings is dated 4.26. Any suggestions?
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Re: X1 cloud DVR stopped working

 
Service Expert

Re: X1 cloud DVR stopped working


TNbluedevil wrote:
I don't think I missed any updates, but I uninstalled and reinstalled my app. I also rebooted. The version I am running is 1.8.5.367. This still does not work. The last recording appearing under my recordings is dated 4.26. Any suggestions?

does the xtv.comcast.net work showing new recordings?




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Frequent Visitor

Re: X1 cloud DVR stopped working

Yes
Frequent Visitor

Re: X1 cloud DVR stopped working

 
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