Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




X1 TV app & ios 9.3

New Poster

X1 TV app & ios 9.3

The only change between Friday and Monday was that I upgraded my iPad from 9.2 to 9.3.  Since then, if I try to watch many of the channels on my iPad, I receive a message that the Channel...is only available on your home WiFi network.  I am on my home wifi network.  Tech support tells me that there is a nationwide outage and the update to the app won't be until mid April?!  Is this correct??

Regular Contributor

Re: X1 TV app & ios 9.3

It's not 9.3. Mine failed on my Windows laptop.  Reactivate your modem at http:www.xfinity.com/activate.  Worked for me and the person who originally discovered this fix.

New Poster

Re: X1 TV app & ios 9.3

THANK YOU, lawnguru...that was the answer.


Discussion stats
  • 2 replies
  • 0 kudos
  • 2 in conversation