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I use the Xfinity TV app on my iPhone to download shows from my X1 cloud DVR to view offline (ios 8.3, current XTV App is 22.214.171.1243). The app was automatically updated from the app store on 6/2/15. For the first time, I had to re-enter my Comcast credentials into the app, this morning
A couple of weeks ago, I checked-out and downloaded a TV program to my iPhone using the app. I viewed part of the program previously, so I know the download was successful. Also, I downloaded another movie today and I can view that on the mobile app.
For the previously downloaded show, on the DVR, it says that the show is checked-out to the mobile device. But, the show doesn't show-up in the downloaded section in the app. So, it's not available on the X1 DVR and it's not available on the mobile app. How can I recover that program?
Thanks, Chad. I deleted the old device and, frim the Xfinity TV App, it looks like the recording is back on the DVR. I'm not home, so I can't test that, but, it looks good. Appreciate the help.
The Xfinity TV app updated last night and now whenever I am not connected to Wifi the content I had previously downloaded (when connected) is not showing up on my tablet. I was on the train and could finish watching one of the shows I had started while connected to Wifi but the tablet app says I have no downloads. The app on my phone still shows the the programs downloaded to my tablet. It seems I have to start downloaded shows while connected to Wifi. Anyone else have this problem since the App was updated ??
Same problem here. I can see downloaded shows on my Samsung S7 when connected via wifi or data but when I'm offline, shows "No downloads...yet"
I am having the same problem. Tonight I downloaded two shows to my tablet from my x1 DVR and neither of them show up in my downloads unless I am online. But I figured out a small workaround until they fix it. If you start watching one of your downloaded programs for even a few seconds while being online, you can finish watching the whole thing while being offline. It still won't show up in downloads when you're offline but it will show up at the bottom of the app as the last thing you watched and let you continue it from there while offline. I know it's not great or the most convenient solution but it is at least a temporary one until Comcast fixes this problem. Hope that helps ☺.