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X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

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X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

Hello!  I'm hoping you can help...tried calling comcast but supposedly my case has been 'escalated' to a more senior technician and haven't heard back yet.  

 

My recordings come up perfectly on my physical DVR box - great.  But they DO NOT show up on my x1 app or web.  It used to work perfectly and I loved being able to stream live tv in my home office.  Now, no local channels like nbc even show up in my guide view.  Weird.  

 

Have space on my hard drive - that isn't' issue.  I've deleted cookies, tried uninstalling app, etc.,....nothing works.  This problem has been going on for ~2 weeks and I live in Chicago area.

 

Seems that the issue is only with LOCAL broadcasts...nbc, cbs, etc.,.  

 

Thoughts on what may be going on??  THANK YOU!

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Re: X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

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