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X1 IPad app error 3322

New Poster

X1 IPad app error 3322

I'm getting a message while trying to use my x1 tv app on my iPad. While adding the device it says "Something's not right here" and asks me to call 1-800-xfinity with error code 3322. I don't really want to call and spend forever on the phone. Anyone have this issue? Any fixes?

Thanks!!!!!
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New Poster

Re: X1 IPad app error 3322

I am getting the same error. Just upgraded iPads, my old one still works but the new one won't register the device. Giving the error 3322. 

 

New Poster

Re: X1 IPad app error 3322

You haven't called them by chance have you? I really don't want to but since no Comcast folks are responding on here I may have to spend the four hours on hold. Lol.
Service Expert

Re: X1 IPad app error 3322


Brookers wrote:
You haven't called them by chance have you? I really don't want to but since no Comcast folks are responding on here I may have to spend the four hours on hold. Lol.

 

Online chat is an option and that can be reached thru this link:  https://www.comcastsupport.com/ChatEntry/Protected.aspx

 



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New Poster

Re: X1 IPad app error 3322

I had this issue this morning on my iPhone 6s.  I was able to delete the app and redownload from the App store.  Opened right up, no error message.

New Poster

Re: X1 IPad app error 3322

Thanks, I tried the same thing! I deleted the app and redownloaded it from App store and then the issue was resolved.

New Poster

Re: X1 IPad app error 3322

Thank you!! Don't know why I didn't try this sooner! :-)
New Poster

Re: X1 IPad app error 3322

Re-downloading the app worked great thank you
Regular Visitor

Re: X1 IPad app error 3322

i called in and here is the gist of the conversation...

 

me: i havean ipad witht he xfinity tv app. I try to login and it tells me error code 3322 and to call you.

tech: so youre having issues with you tv?

me: no an ipad app

tech: oh ok, what version of windows is that running? 

Me: its an ipad ma'am, it runs OS9.2.1

tech: oh sorry about that.... Ok, let me send a code to your device

me:uh... You cant, its not on your network for you to send any codes to it....it wont let me login...

tech: ok, um.... Well, it looks like I have to send this to tech support level 2. Someone will call you in the next 12 hours 

me : SUPERVISOR

 

this was at 8pm...

 

i did talk to the supervisor and tried stuff while he "researched" the error code... 

 

What I found works is exactly what others here have said... Error 3322 is a corrupt or old app version. You will get it if you restore a backup to any apple device. The fix is to delete the app, reboot your device and download and install the app from the app store...

 

on a bonus note, my nice supervisor did find a hidden promotion to drop my bill a bit kore for another year. Smiley Happy