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X1 Download Error: TV App and Mobile Device

New Poster

X1 Download Error: TV App and Mobile Device

I was trying to download a show to my iPad and received an error that there was an issue with the manifest for the recording.  I then tried to use my PC to watch the show and received an error "Failed to get manifest url...

 

This is happening for all shows that were recorded on 11/7/14.  Shows prior and after seem to work fine.  I was able to obtain the debug info from the TV app and have posted it here.  Is there a problem with the api call?  Is there any way to fix this or will I not be able to watch these on my mobile or PC devices?

[10-8-14 13:30:49,923][][INFO] [11-8-14 13:30:49,936][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:30:49,911][][INFO] [11-8-14 13:30:49,924][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:30:49,910][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:30:49,909][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:30:49,909][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:30:49,908][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:30:49,908][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:30:49,907][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : captioning value : null
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[10-8-14 13:30:49,827][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c...
[object Object]
[10-8-14 13:30:49,825][Heartbeat][DEBUG] HearbeatService stopped.
[10-8-14 13:30:49,815][][INFO] [11-8-14 13:30:49,821][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:30:49,776][][DEBUG] [11-8-14 13:30:49,781][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.03 secs
[10-8-14 13:30:49,765][][INFO] [11-8-14 13:30:49,771][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:30:49,763][][INFO] [11-8-14 13:30:49,771][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:30:49,752][][INFO] [11-8-14 13:30:49,761][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:30:49,750][][INFO] [11-8-14 13:30:49,761][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:30:49,747][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:30:49,747][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:30:49,745][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:30:49,744][][DEBUG] [11-8-14 13:30:49,751][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0 secs
[10-8-14 13:30:49,741][][DEBUG] [11-8-14 13:30:49,751][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [100]
looking for error code [100-500-stream]
[10-8-14 13:30:49,319][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c... Five-0","episode":7,"season":5,"videoTitle":"Ina Paha (If Perhaps)","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=50&height=30","id":"reco... | Ep7","description":"McGarrett is kidnapped by Wo Fat and witnesses what would have happened to the Five-0 team if they had taken a very different path. Five for Fighting performs \"All for One\" to celebrate show's 100th episode.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/4935872026532003112/?width=180&height=240","fallbac... 08 Nov 2014 02:00:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=125&height=87","allowScr... 11/7 8:00 - 9:00p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V2043087344L107111411080200109","durationInSeconds":3600,"duration":"1:00:00","airDate":"11/6","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
Flash Event: onPlayerStatus
[10-8-14 13:30:48,746][][INFO] [11-8-14 13:30:48,756][INFO] [PrimetimePlayerHLS] player is not able to return status
[10-8-14 13:30:48,745][][INFO] [11-8-14 13:30:48,756][INFO] [PrimetimePlayerHLS] setting volume 0
[10-8-14 13:24:40,859][][INFO] [11-8-14 13:24:40,867][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:24:40,847][][INFO] [11-8-14 13:24:40,855][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:24:40,846][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:24:40,846][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:24:40,845][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:24:40,844][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:24:40,844][][DEBUG] [11-8-14 13:24:40,850][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:24:40,843][][DEBUG] [11-8-14 13:24:40,850][DEBUG] [Settings] On Change Setting name : captioning value : null
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[10-8-14 13:24:40,779][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c...
[object Object]
[10-8-14 13:24:40,778][Heartbeat][DEBUG] HearbeatService stopped.
[10-8-14 13:24:40,767][][INFO] [11-8-14 13:24:40,767][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:24:40,725][][DEBUG] [11-8-14 13:24:40,727][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.04 secs
[10-8-14 13:24:40,713][][INFO] [11-8-14 13:24:40,717][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:24:40,711][][INFO] [11-8-14 13:24:40,717][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:24:40,699][][INFO] [11-8-14 13:24:40,697][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:24:40,696][][INFO] [11-8-14 13:24:40,697][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:24:40,694][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:24:40,692][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:24:40,692][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:24:40,691][][DEBUG] [11-8-14 13:24:40,697][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.01 secs
[10-8-14 13:24:40,687][][DEBUG] [11-8-14 13:24:40,687][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [100]
looking for error code [100-500-stream]
[10-8-14 13:24:40,257][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c... Five-0","episode":7,"season":5,"videoTitle":"Ina Paha (If Perhaps)","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=50&height=30","id":"reco... | Ep7","description":"McGarrett is kidnapped by Wo Fat and witnesses what would have happened to the Five-0 team if they had taken a very different path. Five for Fighting performs \"All for One\" to celebrate show's 100th episode.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/4935872026532003112/?width=180&height=240","fallbac... 08 Nov 2014 02:00:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=125&height=87","allowScr... 11/7 8:00 - 9:00p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V2043087344L107111411080200109","durationInSeconds":3600,"duration":"1:00:00","airDate":"11/6","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
Flash Event: onPlayerStatus
[10-8-14 13:24:39,673][][INFO] [11-8-14 13:24:39,676][INFO] [PrimetimePlayerHLS] player is not able to return status
[10-8-14 13:24:39,672][][INFO] [11-8-14 13:24:39,676][INFO] [PrimetimePlayerHLS] setting volume 0
[10-8-14 13:24:15,23][][INFO] [11-8-14 13:24:15,25][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:24:15,5][][INFO] [11-8-14 13:24:15,5][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:24:15,4][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:24:15,3][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:24:15,3][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:24:15,2][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:24:15,2][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:24:15,1][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captioning value : null
[10-8-14 13:24:14,946][][INFO] [11-8-14 13:24:14,945][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:24:14,903][][DEBUG] [11-8-14 13:24:14,905][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.04 secs
[10-8-14 13:24:14,892][][INFO] [11-8-14 13:24:14,895][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:24:14,890][][INFO] [11-8-14 13:24:14,895][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:24:14,878][][INFO] [11-8-14 13:24:14,885][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:24:14,871][][INFO] [11-8-14 13:24:14,875][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:24:14,869][][INFO] [11-8-14 13:24:14,875][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:24:14,868][][INFO] [11-8-14 13:24:14,875][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:24:14,868][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:24:14,867][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:24:14,867][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:24:14,866][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:24:14,865][][DEBUG] [11-8-14 13:24:14,865][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0 secs
[10-8-14 13:24:14,861][][DEBUG] [11-8-14 13:24:14,865][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
[object Object]
AUTH=_sessionInitialize
AUTH=_sessionInitialize
AUTH=getXsctToken; xsctToken={"deviceXcalUri":"http://c7.dds2.xbo.ccp.xcal.tv:10240/deviceDataService/data/PhysicalDevice/7970874311509914549","use...
AUTH=sessionCreated
AUTH=sessionServiceCreate
AUTH=configurationLoaded
AUTH=loadConfigurationFromVariables,[object Object]
AUTH=onDRMReady

 

Official Employee

Re: X1 Download Error: TV App and Mobile Device


lhacic wrote:

I was trying to download a show to my iPad and received an error that there was an issue with the manifest for the recording.  I then tried to use my PC to watch the show and received an error "Failed to get manifest url...

 

This is happening for all shows that were recorded on 11/7/14.  Shows prior and after seem to work fine.  I was able to obtain the debug info from the TV app and have posted it here.  Is there a problem with the api call?  Is there any way to fix this or will I not be able to watch these on my mobile or PC devices?

[10-8-14 13:30:49,923][][INFO] [11-8-14 13:30:49,936][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:30:49,911][][INFO] [11-8-14 13:30:49,924][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:30:49,910][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:30:49,909][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:30:49,909][][DEBUG] [11-8-14 13:30:49,924][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:30:49,908][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:30:49,908][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:30:49,907][][DEBUG] [11-8-14 13:30:49,921][DEBUG] [Settings] On Change Setting name : captioning value : null
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[10-8-14 13:30:49,827][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c...
[object Object]
[10-8-14 13:30:49,825][Heartbeat][DEBUG] HearbeatService stopped.
[10-8-14 13:30:49,815][][INFO] [11-8-14 13:30:49,821][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:30:49,776][][DEBUG] [11-8-14 13:30:49,781][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.03 secs
[10-8-14 13:30:49,765][][INFO] [11-8-14 13:30:49,771][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:30:49,763][][INFO] [11-8-14 13:30:49,771][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:30:49,752][][INFO] [11-8-14 13:30:49,761][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:30:49,750][][INFO] [11-8-14 13:30:49,761][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:30:49,747][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:30:49,747][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,761][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:30:49,746][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:30:49,745][][INFO] [11-8-14 13:30:49,751][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:30:49,744][][DEBUG] [11-8-14 13:30:49,751][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0 secs
[10-8-14 13:30:49,741][][DEBUG] [11-8-14 13:30:49,751][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [100]
looking for error code [100-500-stream]
[10-8-14 13:30:49,319][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c... Five-0","episode":7,"season":5,"videoTitle":"Ina Paha (If Perhaps)","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=50&height=30","id":"reco... | Ep7","description":"McGarrett is kidnapped by Wo Fat and witnesses what would have happened to the Five-0 team if they had taken a very different path. Five for Fighting performs \"All for One\" to celebrate show's 100th episode.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/4935872026532003112/?width=180&height=240","fallbac... 08 Nov 2014 02:00:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=125&height=87","allowScr... 11/7 8:00 - 9:00p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V2043087344L107111411080200109","durationInSeconds":3600,"duration":"1:00:00","airDate":"11/6","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
Flash Event: onPlayerStatus
[10-8-14 13:30:48,746][][INFO] [11-8-14 13:30:48,756][INFO] [PrimetimePlayerHLS] player is not able to return status
[10-8-14 13:30:48,745][][INFO] [11-8-14 13:30:48,756][INFO] [PrimetimePlayerHLS] setting volume 0
[10-8-14 13:24:40,859][][INFO] [11-8-14 13:24:40,867][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:24:40,847][][INFO] [11-8-14 13:24:40,855][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:24:40,846][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:24:40,846][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:24:40,845][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:24:40,844][][DEBUG] [11-8-14 13:24:40,852][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:24:40,844][][DEBUG] [11-8-14 13:24:40,850][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:24:40,843][][DEBUG] [11-8-14 13:24:40,850][DEBUG] [Settings] On Change Setting name : captioning value : null
returning error with code [500.stream]
looking for error code [500-stream]
returning error with code [500.stream]
looking for error code [500-stream]
[10-8-14 13:24:40,779][player][ERROR] Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c...
[object Object]
[10-8-14 13:24:40,778][Heartbeat][DEBUG] HearbeatService stopped.
[10-8-14 13:24:40,767][][INFO] [11-8-14 13:24:40,767][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:24:40,725][][DEBUG] [11-8-14 13:24:40,727][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.04 secs
[10-8-14 13:24:40,713][][INFO] [11-8-14 13:24:40,717][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:24:40,711][][INFO] [11-8-14 13:24:40,717][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:24:40,699][][INFO] [11-8-14 13:24:40,697][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:24:40,696][][INFO] [11-8-14 13:24:40,697][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:24:40,694][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:24:40,693][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:24:40,692][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:24:40,692][][INFO] [11-8-14 13:24:40,697][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:24:40,691][][DEBUG] [11-8-14 13:24:40,697][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0.01 secs
[10-8-14 13:24:40,687][][DEBUG] [11-8-14 13:24:40,687][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
returning error with code [100]
looking for error code [100-500-stream]
[10-8-14 13:24:40,257][player][DEBUG] Video Playback Error :: {"code":"100","description":"Failed to get manifest url::Stream redirect service returned an error::/api/stream_url?url=https://xtvapi.cloudtv.comcast.net/recording/V2043087344L107111411080200109/stream?recorderManager=c... Five-0","episode":7,"season":5,"videoTitle":"Ina Paha (If Perhaps)","networkLogo":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=50&height=30","id":"reco... | Ep7","description":"McGarrett is kidnapped by Wo Fat and witnesses what would have happened to the Five-0 team if they had taken a very different path. Five for Fighting performs \"All for One\" to celebrate show's 100th episode.","imageUrl":"https://xtvapi.cloudtv.comcast.net/image/program/4935872026532003112/?width=180&height=240","fallbac... 08 Nov 2014 02:00:00 UTC","networkLogoLarge":"https://xtvapi.cloudtv.comcast.net/image/station/6620704286751325117/?width=125&height=87","allowScr... 11/7 8:00 - 9:00p","recordingInProgress":false,"aspectRatio":1.78,"year":null,"restrictStreaming":[],"fanRating":-1,"fanRotten":null,"criticRating":-1,"criticRotten":null,"recordingId":"V2043087344L107111411080200109","durationInSeconds":3600,"duration":"1:00:00","airDate":"11/6","logo_image_1_src":"","logo_image_1_alt":"","logo_image_2_src":"","logo_image_2_alt":""},"pluginCode":"500-stream"}
Flash Event: onVideoError
Flash Event: onPlayerStatus
[10-8-14 13:24:39,673][][INFO] [11-8-14 13:24:39,676][INFO] [PrimetimePlayerHLS] player is not able to return status
[10-8-14 13:24:39,672][][INFO] [11-8-14 13:24:39,676][INFO] [PrimetimePlayerHLS] setting volume 0
[10-8-14 13:24:15,23][][INFO] [11-8-14 13:24:15,25][INFO] [PrimetimePlayerHLS] PT player version: Player Platform : 2.4.05 , Util Plugin : 2.1.0 , Analytics Plugin : 1.2.0, PSDK : 1.3.1.456 ( release, 1271054, signed) PT auto start false
[10-8-14 13:24:15,5][][INFO] [11-8-14 13:24:15,5][INFO] [Slot] Calling player.onFlashAPIReady return (success) value is:success
[10-8-14 13:24:15,4][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [CloudTVPlayer] out of home was fired. Is user OOH: false
[10-8-14 13:24:15,3][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : dvs value : null
[10-8-14 13:24:15,3][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captionOptionsHLS value : null
[10-8-14 13:24:15,2][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captionOptions value : null
[10-8-14 13:24:15,2][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : language value : null
[10-8-14 13:24:15,1][][DEBUG] [11-8-14 13:24:15,5][DEBUG] [Settings] On Change Setting name : captioning value : null
[10-8-14 13:24:14,946][][INFO] [11-8-14 13:24:14,945][INFO] [CloudTVPlayer] Previous time we would call onFlashAPIReady
[10-8-14 13:24:14,903][][DEBUG] [11-8-14 13:24:14,905][MILESTONE] [PrimetimePlayerHLS] PrimetimePlayer constructor - total: 0.04 secs
[10-8-14 13:24:14,892][][INFO] [11-8-14 13:24:14,895][INFO] [PrimetimePlayerHLS] Creating primetime player. Device ID is:7970874311509914549
[10-8-14 13:24:14,890][][INFO] [11-8-14 13:24:14,895][INFO] [PrimetimePlayerHLS] Product id for Viper tracking: 'cDVR-X2-Desktop:115559'
[10-8-14 13:24:14,878][][INFO] [11-8-14 13:24:14,885][INFO] [PrimetimePlayerHLS] config: {}
[10-8-14 13:24:14,871][][INFO] [11-8-14 13:24:14,875][INFO] [CloudTVPlayer] CIM environment: PRODUCTION
[10-8-14 13:24:14,869][][INFO] [11-8-14 13:24:14,875][INFO] [ConfigInfo] Soft Pretzel version::commit: 90cc9ef 09-15-14 | [Walter Pollard] XC-454: new line for icons in details pane Change-Id: Iec05560ffb0221002a03550ad8c6b8faa9c33e3a
[10-8-14 13:24:14,868][][INFO] [11-8-14 13:24:14,875][INFO] [ConfigInfo] Primetime Desktop version::branch : cim_hls
[10-8-14 13:24:14,868][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop version::gem-summary : * 8113bbd 2014-07-10 | [Rustam Khashimkhodjaev] Fixing the code to make sure all buffer values are in seconds.
[10-8-14 13:24:14,867][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop version::gem-name : primetime_desktop_hls
[10-8-14 13:24:14,867][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] Primetime Desktop gem-version: 2.4.06
[10-8-14 13:24:14,866][][INFO] [11-8-14 13:24:14,865][INFO] [ConfigInfo] This swf version::compiled by: Rake Build
[10-8-14 13:24:14,865][][DEBUG] [11-8-14 13:24:14,865][MILESTONE] [CloudTVPlayer] ctv version: 0.1.17w - total: 0 secs
[10-8-14 13:24:14,861][][DEBUG] [11-8-14 13:24:14,865][MILESTONE] [CloudTVPlayer] APPLICATION ADDED TO STAGE version: 1.0 soft pretzel philly style
[object Object]
AUTH=_sessionInitialize
AUTH=_sessionInitialize
AUTH=getXsctToken; xsctToken={"deviceXcalUri":"http://c7.dds2.xbo.ccp.xcal.tv:10240/deviceDataService/data/PhysicalDevice/7970874311509914549","use...
AUTH=sessionCreated
AUTH=sessionServiceCreate
AUTH=configurationLoaded
AUTH=loadConfigurationFromVariables,[object Object]
AUTH=onDRMReady

 


There is no way to fix, this is due to the some of the X1 outages we encountered last week.  





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Re: X1 Download Error: TV App and Mobile Device

Thanks for the update.

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