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Wrong channel being broadcasted on xfinity app

Frequent Visitor

Wrong channel being broadcasted on xfinity app

In Houston market.  Root sports alternate channel (710) is not broadcasting the correct content via the app and website.  It is showing the Root Sports main programming (639) on both channels.

 

It is fine via the cable box.

Frequent Visitor

Re: Wrong channel being broadcasted on xfinity app

Any possible solutions? Same problem keeps happening.
Problem Solver

Re: Wrong channel being broadcasted on xfinity app

Hello NickSres,

 

I will be more than happy to address your concerns. The TV Go programming data does not reflect the television listings as it is not provided by the programmers. If you have any further questions or concerns please do not hesitate to reach back out to us.




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Frequent Visitor

Re: Wrong channel being broadcasted on xfinity app

That's not the issue.

I am referring to watching live tv on the X1 tv app when I am on my home network.

When I am at home, and I tune to 710 on my X1 box, I get the root sports alternate channel. When I tune to that channel on the app, it is showing only what is on 639 (root sports main). It is not showing the alternate programming that I get on the cable box.

Hence the mobile app is tuning to the wrong channel. I presume there should be an easy fix.
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