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Wrong DVR?

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Wrong DVR?

I have an iPad "3" and downloaded the TV app. I was going to use it to schedule my DVR. But looking at the app, something didn't seem right - Its saying the DVR is 42% full, but when I check the DVR using my remote it says its only 12% full. 

 

I did have to replace my box about 6 wks ago. Could the app be registering the wrong DVR to my account? How do I fix it?

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Official Employee

Re: Wrong DVR?


krk01 wrote:

I have an iPad "3" and downloaded the TV app. I was going to use it to schedule my DVR. But looking at the app, something didn't seem right - Its saying the DVR is 42% full, but when I check the DVR using my remote it says its only 12% full. 

 

I did have to replace my box about 6 wks ago. Could the app be registering the wrong DVR to my account? How do I fix it?


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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