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Why isnt my xfinity live stream working no channels are working

New Poster

Why isnt my xfinity live stream working no channels are working

Why is my live stream not working
Bronze Problem Solver

Re: Why isnt my xfinity live stream working no channels are working


Cinnamongirl309 wrote:
Why is my live stream not working

Need more info: How far do you get? Any error messages? In home or away?

Official Employee

Re: Why isnt my xfinity live stream working no channels are working

 

Hello Cinnamongirl309, I can assist you with getting your live stream working. Are you streaming using our Stream App or are you online streaming from our website. 


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New Poster

Re: Why isnt my xfinity live stream working no channels are working

I am having the same issue.  Trying to watch on a computer and it says only available in home or is greyed out.

 

Bronze Problem Solver

Re: Why isnt my xfinity live stream working no channels are working


nikih wrote:

I am having the same issue.  Trying to watch on a computer and it says only available in home or is greyed out.

 


Go here and verify the serial number listed for you cable modem matches the one on your modem

 

https://customer.xfinity.com/#/devices

 

If not call support and tell them they don't match

Official Employee

Re: Why isnt my xfinity live stream working no channels are working

 

nikih wrote: I am having the same issue.  Trying to watch on a computer and it says only available in home or is greyed out.

 

Are you trying to watch live content? Are you connected to your in home network? 


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New Poster

Re: Why isnt my xfinity live stream working no channels are working

Oh, wow!

 

Comcast has wiped out my stream app on my iPad and iPhone. 

Official Employee

Re: Why isnt my xfinity live stream working no channels are working

Hello Mnmike11739, can you please explain a little more about what you're experiencing on your end with streaming content? Do you get an error message? Are you signing in using the primary username on the account? 


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Frequent Visitor

Re: Why isnt my xfinity live stream working no channels are working

Similar to the others - Trying to use live tv on a win 7 64 bit computer with IE 11 is as follows

click on livetv

get screen for logon

get screen showing apt is logged in - click to continue to use

get screen now connecting adding device

most time get err streaming not avail try later

rarely will end up with channel line up

as an aside if I search for say cspan live and choose xfinity the show comes right up

no help other than rep saying my problem

would be great if it worked

Official Employee

Re: Why isnt my xfinity live stream working no channels are working

 

Hi Inti, have you tried logging into the website using a different browser such as Google Chrome or Firefox? Have you tried testing your credentials using our Xfinity Stream app? 


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New Poster

Re: Why isnt my xfinity live stream working no channels are working

I am using Stream app on my android, and it will not work for live tv, only for on demand or Togo channels. I cannot get the live TV guide .

New Poster

Re: Why isnt my xfinity live stream working no channels are working

Same thing is happening to me. No more live tv from many channels (not all)  on my PC from the Xfinity website. 

New Poster

Re: Why isnt my xfinity live stream working no channels are working

Yep

New Poster

Re: Why isnt my xfinity live stream working no channels are working

I'm in the same boat? Say I need a subscription?

New Poster

Re: Why isnt my xfinity live stream working no channels are working

Woman Frustrated  that doesn't seem right somehow...

Official Employee

Re: Why isnt my xfinity live stream working no channels are working

 

Cinnamongirl309, do you get an error message that says you need to subscribe to these channels? Have you tried deleting the app and adding it back to your device? 

 

 

Cvierra, have you tried viewing content from our Stream app? 

 

merceebowcoo, it sounds like you need an entitlement refresh from the back end system. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Service Expert
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Re: Why isnt my xfinity live stream working no channels are working

Your post has been removed to a secure, hidden area for violating Forum Guidelines [circumventing the language filters]. If you are not familiar with the Guidelines you may review them here. http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

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