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Why doesn't the watch channel feature in tv listings grid work?

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Why doesn't the watch channel feature in tv listings grid work?

Not sure I selected correct location. If so, please forward, accordingly.

 

My concern is that now that I've decided to REGULARLY use the "Watch Channel" feature in the TV Listings grid, it's only working VERY sporadically...if AT ALL. It seems to usually work on 2 (42 + 58) of my 16 Favorite channels.

 

I've tried & tried searching in your "Help" section"Help", to no avail...aGAIN! To date, I've rarely gotten help from the forum pages, or anywhere else in "Help"...? I'm so close to no longer consider using this section to "help" solve ANYthing.

 

At any rate, I'm hoping that someone at Xfinity can help me troubleshoot the "Watch Channel" feature in the TV Listings grid.

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