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Why do I need a subscription?

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Why do I need a subscription?

I have been watching both game of thrones and billions on the xfinity app. Now all of a sudden it tells me I need a subscription to watch these. The "order now" button simply puts me it the xfinity website with no explanation of what is going on and what I need
Anyone else having this issue?
Service Expert

Re: Why do I need a subscription?

Are you trying to watch a recorded program or a live program.

 

And I only have an iPhone and I use the "Xfinity TV" app to watch with.

 

One thing you might try is call Comcast billing and ask them to refresh your entitlements.




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