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Why can't I access live tv or movies on my computer?

Frequent Visitor

Why can't I access live tv or movies on my computer?

I am unable to watch tv and movies online using my computer. The last time I know for sure it worked correctly was Sept. 6, 2016. Now, when I go to the same website address, I get a log in page instead of the menu that used to list choices - shows, movies, networks, etc. When I try to log in, my user name and password are recognized. I get a screen that says "now connecting to your entertainment experience" but it just goes back to the log in page. I can log into my account details so I know the password is correct.

New Poster

Re: Why can't I access live tv or movies on my computer?

Having the same exact problem for weeks and this is not fair , they need to fix this and also respond to the many that are having the same issues.

Frequent Visitor

Re: Why can't I access live tv or movies on my computer?

I just tried again on another computer with a second username/password and I got stuck in the same login loop. Looked up the website on my phone and discovered that there was a major update to the Xfinity TV app on 9/21/2016. This is the description: "We've got a bunch of improvements for you in this release--and one significant name change." Looked at the reviews (mostly 1 star!) and there are lots of complaints and many were posted after the 'improvement.' Did something get broken during this 'fix? I decided not to even download the app to my iPhone. Why bother? Comcast has got to fix this and soon!

New Poster

Re: Why can't I access live tv or movies on my computer?

I've been having the same issue.  I had been able to use the new interface prior when it was just a banner at the top of the old page.  Now I'm in an endless loop.  Occationally I will get "Error xacsa.provision.500: FatalDrmError" .  I'm running Windows 10 1607.  I can access individual channel sites and authenticate with my comcast subscriber ID, but not directly on the web tx.xfinity.com.

Frequent Visitor

Re: Why can't I access live tv or movies on my computer?

Finally solved my problem. Had to go into my browser settings (Firefox) and enable third party cookies and now it works! YAY!

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