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Where to report problem with online video?

Regular Visitor

Where to report problem with online video?

I noticed the latest gold rush episode online, is linked to an incorrect episode.

I looked all over on the video page, and the show page, for a "report problem" button but I can't seem to find one.

 

The specific problem if anyone is interested is: When you click play for episode 20, it plays episode 19. (19 still plays ep. 19).

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Official Employee

Re: Where to report problem with online video?


gehang wrote:

I noticed the latest gold rush episode online, is linked to an incorrect episode.

I looked all over on the video page, and the show page, for a "report problem" button but I can't seem to find one.

 

The specific problem if anyone is interested is: When you click play for episode 20, it plays episode 19. (19 still plays ep. 19).


Thank you for alerting us about this issue. Our team is working on this now and I will update this thread when it is fixed.

 

Thanks for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: Where to report problem with online video?


ComcastJoe wrote:

gehang wrote:

I noticed the latest gold rush episode online, is linked to an incorrect episode.

I looked all over on the video page, and the show page, for a "report problem" button but I can't seem to find one.

 

The specific problem if anyone is interested is: When you click play for episode 20, it plays episode 19. (19 still plays ep. 19).


Thank you for alerting us about this issue. Our team is working on this now and I will update this thread when it is fixed.

 

Thanks for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


This issue is now resolved.

 

Thank you for your feedback and patience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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