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Where are my TV listings?

Frequent Visitor

Where are my TV listings?

All the work I did to set up my grid!  Usually, I click on Comcast link Comcast TV and it takes me right to it.  Now everything is wrong:  It starts with Channel 20, all my red hearts are gone.  Help!

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Official Employee

Re: Where are my TV listings?


coyotesings wrote:

All the work I did to set up my grid!  Usually, I click on Comcast link Comcast TV and it takes me right to it.  Now everything is wrong:  It starts with Channel 20, all my red hearts are gone.  Help!


Make sure you have the right zip code and service area selected.

 

If you do and are still having issues, please tell me your zip code and service area so I can further investigate.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Where are my TV listings?

Now I only have about a dozen channels!  Not my grid.  I notice they substitute Pittsburgh when I put my Castro Valley, CA or Hayward, CA Zip Code in.  I can use 94546 or 94541.  Not sure what my service is.  Maybe Limited Basic?

Official Employee

Re: Where are my TV listings?


coyotesings wrote:

Now I only have about a dozen channels!  Not my grid.  I notice they substitute Pittsburgh when I put my Castro Valley, CA or Hayward, CA Zip Code in.  I can use 94546 or 94541.  Not sure what my service is.  Maybe Limited Basic?


Look to the left hand side of your TV Listings grid and make sure that no filters are on. If you see Favorites, HD Only, Movies, Sports, etc. highlighted in blue, please click them to turn them off.

 

Which service area best suits where you live: Hayward or Castro Valley.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon
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