Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,857

members

13

online now

1,953,720

discussions

Top

WatchESPN app shows not subscribed on some but not all of my devices

New Poster

WatchESPN app shows not subscribed on some but not all of my devices

I just discovered that WatchESPN  has stopped showing live feed on my tablet and Roku, but works on my smartphone and my TV through the STB. I was able to uninstall the app on my phone, reinstall and when authorizing my phone app, it asked me to log into my account. I was then able to watch ESPN. I tried the same on my tablet but when authorizing that app, it automatically logged me in and told me I wasn't subscribed to that channel. Same thing with Roku. Even cleared the cache and data on my tablet before I uninstalled it. The phone, tablet and Roku are all on the same wifi, which happens to be through Xfinity with no TV subscription. However I have another home where I have Xfinity TV, internet and phone and that is the log in I used to authorize my phone. I don't have a login for the location that just has the internet . Nothing on my end has changed between the time it worked on the tablet and Roku, and now when it doesn't.

Tags (1)
Discussion stats
  • 0 replies
  • 429 views
  • 0 kudos
  • 1 in conversation