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Walking Dead won't work

New Poster

Walking Dead won't work

The two most recent episodes of the Walking Dead won't play on the pc.  They are on there and the episode before them, "Suicide King" plays, but whenever I try to play either of the new ones, it goes to the advertisement screen like it always does, but then nothing happens after the AMC logo disappears.  I'm not having problems with any other shows.  Please help.

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Official Employee

Re: Walking Dead won't work


Dayemon wrote:

The two most recent episodes of the Walking Dead won't play on the pc.  They are on there and the episode before them, "Suicide King" plays, but whenever I try to play either of the new ones, it goes to the advertisement screen like it always does, but then nothing happens after the AMC logo disappears.  I'm not having problems with any other shows.  Please help.


I tested all Walking Dead episodes and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Regular Contributor

Re: Walking Dead won't work

You are not the only person having these kinds of problems. You can read about my latest problem with the Walking Dead here:

 

Lots Of Problems Viewing Episdoes Online

 

- Norm

Frequent Visitor

Re: Walking Dead won't work

I'm having the exact issue above. I already posted here, too.

 

My Device Information My Zip Code: 17112 My Cable Provider: Recommended by Comcast Use Dac: true My Conroller ID: 192 My Map ID: 10 My Persona ID: 5985 My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 198.23.5.73 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; MS-RTC LM 8) My system type: Desktop computer or other device My Move player version: Unknown My Silverlight version: 5.1.10516.0 My flash version: 11.6 r602 Javascript: enabled Cookies: Unknown Time Information My Clock Time: Unknown Server Clock Time: Unknown

My Account Information Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, cm, h, ad, bw, d, al, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bk, bp, cw, bo, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
New Poster

Re: Walking Dead won't work

I have run into the same problem as of yesterday.

 

I was able to watch Suicide Kings (ep 9), but after that one, no other episode of Walking Dead works. I can get the AMC logo, then it switches to the advertising screen. No ad, no show, nothing...

 

I tried ep 10, 11, and 12...then went back and tried ep 9 again. I cannot even get the episode I tried previous to play again.

 

I have been using IE9, so I tried this in Chrome. I did have a few moments of success with ep 10. The ad started to play (I couldn't tell you which ad it was, but it was one that I had not seen before). I had a bar at the top asking me if I would grant Adobe Flash Player access to my computer. Since everything was working at the moment, I hit deny. IMMEDIATELY the ad stopped playing, and the 900 error popped up.

 

Now, I get nothing...

New Poster

Re: Walking Dead won't work

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 142 My Map ID: 160 My Persona ID: 10836 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 68.53.2.65 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.2; AskTbORJ/5.15.14.29495) My system type: Desktop computer or other device My Silverlight version: 5.1.10516.0 My flash version: 11.6 r602 Javascript: enabled Cookies: Time Information My Clock Time: Server Clock Time:

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, bi, bj, bq, ce, cd, cf, g, ak, aw, ar, dc, cq, da, cu, au, bv, b, u, br, cx, bt, ca, ai, h, ad, bw, d, al, bh, ci, a, y, bx, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bp, cw, bo, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false
New Poster

Re: Walking Dead won't work

I'm having the exact same issues. I've tried rolling back. I've tried using different flash players. Any help would be greatly appreciated!
New Poster

Re: Walking Dead won't work

It won't work for me either. I was able to stream the first episode of this season last week but now I it says that I don't have a subscription to amc, but I can watch live amc on my tv. Plus I have every channel that is offered by xfinity (besides the Latino package). I don't get what's wrong.
Regular Contributor

Re: Walking Dead won't work

RicePicker13:

 

You can call the Application Department 877-599-1845, if you describe the problem they can fix it for you.

 

- Norm

Regular Contributor

Re: Walking Dead won't work

Siracusa:

 

What issue are you having, are you stuck on buffering or getting "you need a subscription"?

 

When you say "I've tried using different flash players" do you mean different versions of Flash or different browsers? If you're using IE then try FireFox or Chrome and see what happens.

 

- Norm

New Poster

Re: Walking Dead won't work

Same problem, Chrome Firefox or IE doesn't matter, just sits there with a control bar that you can click play on but nothing more happens.

 

My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 114 My Map ID: 28 My Persona ID: 5539 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: 68.184.67.53 My operating system: Windows - rv:36.0 My web browser: Firefox 36 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 My system type: Desktop computer or other device My Silverlight version: 5.1.31211.0 My Flash version: 16.0.0 Javascript: enabled Cookies: Enabled (1207 Bytes). Time Information My Clock Time: Thu Mar 12 2015 19:23:06 GMT-0500 (Central Standard Time) Server Clock Time: Thu Mar 12 2015 19:22:41 GMT-0500 (Central Standard Time)

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: jt, fk, ep, eq, dm, hb, eu, ey, ee, fm, gz, fc, eh, gi, ja, bw, gf, bu, by, bs, at, em, bl, ix, gd, fo, gr, iy, k, dg, dt, bn, ha, bi, bj, ce, ez, dx, gk, fh, fd, do, fy, is, au, ew, b, go, dj, de, h, fa, ci, a, fx, gq, cp, jf, cw, ge, ea, cb, eb, jj, co, jr, gh, jc, gg, gl, dh, en, fi, cd, cf, fb, cg, df, cu, ir, jq, c, fe, n, ex, ga, fw, fz, bb, bc, fn, ff, jm, dv, fs, ct, cs, et, cv, gv, fr, db, dr, jb, gm, er, fv, dy, bo, ft, el, bq, gy, jk, aw, je, dc, jl, da, im, iz, fq, fl, bv, di, fu, cx, fg, fp, ds, eo, gx, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, cc, ji Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
New Poster

Re: Walking Dead won't work

Answer: Comcast SUCKS!

New Poster

Re: Walking Dead won't work

Hello Everyone i was having the same issue on chrome.  I tried enabling pop ups and everything and nothing worked come to find out i had AdBlock running and because of this the video wouldn't load.  If you are using an ad blocking software i would try to disable it on the page and refresh.  Hope this helps.