Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,758

members

16

online now

1,952,676

discussions

Top

Videos never load

New Poster

Videos never load

I cannot watch xfinity tv on my HP Desktop. The site works fine and I have no trouble making a selection. I click on the "Play" icon and am taken to the proper page where I see the screen and the message "Video Loading..." This is as far as it ever gets. It does not matter what show, what episode, what browser, or what configuration I use. Yes, Silverlight is set to update. No, I am not using Google Chrome. Funny thing is, the videos play fine on the xfinity app on my iPad. But I don't want to watch TV on my iPad (with crappy sound and a tiny screen), I want to watch them on my widescreen HD monitor with stereo surround sound. It used to work fine. I know I didn't change anything.

New Poster

Re: Videos never load

Hmmm. The problem seems to be isolated to Internet Explorer. Google Chrome has no problem loading the videos. I find that funny since everyone else complains that Chrome won't play the videos. Anyone have any ideas?

New Poster

Re: Videos never load

I am having the same problem. Any ideas on on how to fix it?

Discussion stats
  • 2 replies
  • 933 views
  • 0 kudos
  • 2 in conversation