Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,878

members

35

online now

1,953,734

discussions

Top

Video access issue 7002 on app for iPad?

New Poster

Video access issue 7002 on app for iPad?

I'm unable to play any videos from the xfinity app on my iPad. "Load screen starts then says unable to play video. Video access issue 7002 "

 

Any help?

New Poster

Re: Video access issue 7002 on app for iPad?

If you have recently upgraded to the new X1 system  then you need to download the new TV GO app from the iPad App Store. Fixed! 

Discussion stats
  • 1 reply
  • 5020 views
  • 0 kudos
  • 2 in conversation