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Video Stuck on TV rating page for 24/7 Road to the Winter Classic episodes

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Video Stuck on TV rating page for 24/7 Road to the Winter Classic episodes

I seem to no longer be able to watch episodes of 24/7 Road to the Winter classic online even though I had done so a few days before. I've followed all instructions thus far on your website and forum, as my webbrowser is up to date, I have the correct settings and up to date silverlight, also other HBO programs such as Game of Thrones will work properly. 


A link to an episode this is happening for. http://xfinitytv.comcast.net/watch/24-7-Red-Wings-Maple-Leafs%3A-Road-To-The-NHL-Winter-Classic/5111...


Here is my User Device info generated from your page. 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 155 My Map ID: 177 My Persona ID: 4995 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: My operating system: Windows - Undefined My web browser: Chrome 32 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/32.0.1700.41 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (2212 Bytes). Time Information My Clock Time: Mon Dec 30 2013 23:15:04 GMT-0500 (Eastern Standard Time) Server Clock Time: Mon Dec 30 2013 23:14:55 GMT-0500 (Eastern Standard Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Gt, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Jg, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Gh, Ir, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Cr, Br, Fe, N, Ex, Ga, Fw, Bh, Fz, Bx, Dw, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Bo, Dn, Ft, Bq, G, Jk, Aw, Dc, Jl, Dl, Da, Im, Fq, Fl, Bv, El, Di, Fu, Cx, Dk, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, Ji Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Why is this happening and what can I do to resolve this issue?
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