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Video Stops in Same Spot Repeatedly - Error 3050

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Video Stops in Same Spot Repeatedly - Error 3050

This video cannot be played.

Sorry, this video is currently unavailable. (Error 3050)

Please check back soon.

 

That message continually appears on my screen as I watch a TV show on my computer. It has happened several times and each time I refresh the page. Occasionally that will fix the problem but this time each time it hits the specific time in the show it stops.

 

After reading the skimpy Trouble Shooting secion y'all have I don't see anything mentioned that would be an issue.

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Official Employee

Re: Video Stops in Same Spot Repeatedly - Error 3050


LaurenPSU wrote:

This video cannot be played.

Sorry, this video is currently unavailable. (Error 3050)

Please check back soon.

 

That message continually appears on my screen as I watch a TV show on my computer. It has happened several times and each time I refresh the page. Occasionally that will fix the problem but this time each time it hits the specific time in the show it stops.

 

After reading the skimpy Trouble Shooting secion y'all have I don't see anything mentioned that would be an issue.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Video Stops in Same Spot Repeatedly - Error 3050

Video; http://xfinitytv.comcast.net/tv/True-Blood/97877/1525399921/True-Blood-26-%28HBO%29/videos

 

My Device Informaiton

My Zip Code: 16803

My Cable Provider: Comcast State College Digital

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False

Facebook Queue Syncing: false

Facebook Connect: False

My public IP address: 66.71.43.176

My operating system: Windows - rv:10.0.2

My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

My system type: Desktop computer or other device

My Move player version: Not Installed

My Silverlight version: 4.1.10111.0

My flash version: 11.1 r102

Javascript:; enabled

Cookies: enabled

Official Employee

Re: Video Stops in Same Spot Repeatedly - Error 3050


LaurenPSU wrote:

Video; http://xfinitytv.comcast.net/tv/True-Blood/97877/1525399921/True-Blood-26-%28HBO%29/videos

 

My Device Informaiton

My Zip Code: 16803

My Cable Provider: Comcast State College Digital

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False

Facebook Queue Syncing: false

Facebook Connect: False

My public IP address: 66.71.43.176

My operating system: Windows - rv:10.0.2

My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

My system type: Desktop computer or other device

My Move player version: Not Installed

My Silverlight version: 4.1.10111.0

My flash version: 11.1 r102

Javascript:; enabled

Cookies: enabled


Try deleting your cookies and cache and then try again.

 

If you are still getting this error, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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