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VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

New Poster

VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

For the last week or so, videos online (e.g., Pawn Stars, Duck Dynasty) will play fine until the first commercial and then, after the commercial, the video will just go black.  If I refresh, it will play the commercials again, but go black again.  I have seen similar complaints in the forum, as well as promises to look into it, but I have not been able to find a solution.  PLEASE HELP.

New Poster

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

Here is my User Device Information:

 

My Device Information My Zip Code: 02184 My Cable Provider: Not Installed Use Dac: False My Conroller ID: 163 My Map ID: 76 My Persona ID: 5129 My myDVR Manager Status: Activated My Set Top Box Names: DVR 3, DVR 5, DVR 1, DVR 2, DVR 4 My Watchlist setup: True Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 24.60.197.63 My operating system: Windows - Undefined My web browser: Chrome 32 - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/32.0.1700.76 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 12.0.0 Javascript: Enabled Cookies: Enabled (2082 Bytes). Time Information My Clock Time: Tue Jan 28 2014 16:29:57 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Jan 28 2014 16:29:52 GMT-0500 (Eastern Standard Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Jg, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Gh, Ir, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Cr, C, Br, Fe, N, Ex, Ga, Fw, Fz, Bx, Dw, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, Bq, G, Jk, Aw, Dc, Jl, Dl, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dk, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, Ji Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK


ab1970 wrote:

For the last week or so, videos online (e.g., Pawn Stars, Duck Dynasty) will play fine until the first commercial and then, after the commercial, the video will just go black.  If I refresh, it will play the commercials again, but go black again.  I have seen similar complaints in the forum, as well as promises to look into it, but I have not been able to find a solution.  PLEASE HELP.


Please try Duck Dynasty and Pawn Stars again and let me know if you are still seeing this issue.

 

Thanks,

Joe




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Frequent Visitor

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

me too!

Regular Contributor

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

I am having the same issue but mine is was the vidoes on the comcast homepage.   I can't think of how many time in the last week somebody has mentioned this and nobody responds or helps.

Gold Problem Solver

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

All- I have notified the Administrator of these posts.  I have asked him to have a Comcast Moderator review the posts made.  Since it is the weekend, he may not read my note to him until sometime Monday.

Carole



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Regular Contributor

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

Thanks alot Carole...Your the first Comcast representative that responded to my private messages fast.   Nobobody else has.

Frequent Visitor

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

same problem too. It's gone on quite awhile on my desktop win 7, connected to modem from comcast. not a problem on my laptops wifi win 7 & 8

New Poster

Re: VIDEOS WILL PLAY UNTIL COMMERCIAL AND THEN GO BLANK

This is happening when i try to watch duck dynasty also. Very frustrating