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VIDEO NOT WORKING

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VIDEO NOT WORKING

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

Use Dac: true My Conroller

ID: 39 My Map ID: Unknown

My Persona ID: 11745

My myDVR Manager Status: Unknown

My Set Top Box Names: Unknown

My Queue setup: false

Facebook Queue Syncing: false

Facebook Connect: false

My public IP address: 75.111.60.59

My operating system: Windows - Windows NT 6.1

My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Zune 4.7)

My system type: Desktop computer or other device

My Move player version: Unknown

My Silverlight version: 5.1.10516.0

My flash version: 11.5 r502

Javascript: enabled

Cookies: Unknown

Time Information My Clock Time: Unknown

Server Clock Time: Unknown

 

 

 

SOme other videos work. example, the previous episode works the newest (1-25) doesnt. Im using IE9. I used Firefox, and chrome too ( before im told to switch browsers as i was when the colbert report didnt work which i did and for some reason worked now this isnt) Just checked The young turks on current tv. new episode also not working.

Tags (1)
Official Employee

Re: VIDEO NOT WORKING


tomtom22 wrote:

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

Use Dac: true My Conroller

ID: 39 My Map ID: Unknown

My Persona ID: 11745

My myDVR Manager Status: Unknown

My Set Top Box Names: Unknown

My Queue setup: false

Facebook Queue Syncing: false

Facebook Connect: false

My public IP address: 75.111.60.59

My operating system: Windows - Windows NT 6.1

My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Zune 4.7)

My system type: Desktop computer or other device

My Move player version: Unknown

My Silverlight version: 5.1.10516.0

My flash version: 11.5 r502

Javascript: enabled

Cookies: Unknown

Time Information My Clock Time: Unknown

Server Clock Time: Unknown

 

  

SOme other videos work. example, the previous episode works the newest (1-25) doesnt. Im using IE9. I used Firefox, and chrome too ( before im told to switch browsers as i was when the colbert report didnt work which i did and for some reason worked now this isnt) Just checked The young turks on current tv. new episode also not working.


What show are you referring to?

 

What is happening when trying to watch a video? Are you getting a black screen? An error message? Please be specific.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: VIDEO NOT WORKING

the message i get is this..

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

(sorry forgot to include that)

Official Employee

Re: VIDEO NOT WORKING


tomtom22 wrote:

the message i get is this..

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

(sorry forgot to include that)


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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