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Update your services

New Poster

Update your services

I tried to access ESPN SEC Channel and got the message "Free with subscription" add this channel to your lineup.  go to xfinity.com, My Account and "update" services.  It doesn't say "upgrade".  Is it included in my current package and if so where the heck is the "update services" button?  I have Digital Starter with the Sports Entertainment Package. 

Visitor

Re: Update your services

Tried to watch a tv show...says " To watch this program, you'll need to add it to your lineup. Please go to xfinity.com and select My Account to update your services."  So....what do you do next?? There isn't an "update your services" button!

Problem Solver

Re: Update your services

mcaruth,

I am sorry for any inconvenience this issue has caused you. You may be getting that message due to the channel no longer being in your channel line up. You could of lost the channel when you downgraded your services in January. What is the channel you were trying to watch and I can see if I can assist you in updating your services? If you have any question feel free to reach out to us.

 




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New Poster

Re: Update your services

I am paying for every single channel, but getting the message "Included with subscription ... go to xfinity.com and select My Account to update your services."   Again, this is included already, but I cannot access what I am paying for.  Do not tell me (as other responders have) to upgrade.  I've already done that, and have been billed accordingly.  Tell me how to actually watch what I am paying for.

New Poster

Re: Update your services

We've had the same message and assumed it was a simple step to get the channel Comcast said was included with our subscription, only to discover that it wasn't actually that simple and then this thread for folks with the same problem.  Anyone aware of Comcast solving the problem or is this a tacky upsell trick? 

New Poster

Re: Update your services

Same thing happened to me.  All you have to do is reboot your cable box, either do it yourself or call

comcast and they will do it over the telephone.  Problem solved.  

New Poster

Re: Update your services

Have same problem, message says included with subscription, go to my account to add channel by updating your service. No such link/button exists on entire website.  Waited on chat for over 3 hours.  Called customer service- first CSR hung up.  Second CSR said wording is not good.  Need to upgrade to add channel to my lineup.

New Poster

Re: Update your services

Is the only way to fix this problem to call Comcast or post in the forums? Is there actually a way to "update services" as the message sugest or is it just wild goose chase?

 

To watch this program, you'll need to add it to your lineup. Please go to xfinity.com and select My Account to update your services comes on on two or three channels for me, CMT was the most recent

New Poster

Re: Update your services

{ { { { REBOOT YOUR CABLE BOX - IT WORKS!! } } }

New Poster

Re: Update your services

How do I update my services
New Poster

Re: Update your services

Can't get some channels says to update... How???