I tried to access ESPN SEC Channel and got the message "Free with subscription" add this channel to your lineup. go to xfinity.com, My Account and "update" services. It doesn't say "upgrade". Is it included in my current package and if so where the heck is the "update services" button? I have Digital Starter with the Sports Entertainment Package.
Tried to watch a tv show...says " To watch this program, you'll need to add it to your lineup. Please go to xfinity.com and select My Account to update your services." So....what do you do next?? There isn't an "update your services" button!
I am sorry for any inconvenience this issue has caused you. You may be getting that message due to the channel no longer being in your channel line up. You could of lost the channel when you downgraded your services in January. What is the channel you were trying to watch and I can see if I can assist you in updating your services? If you have any question feel free to reach out to us.
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I am an Retired Official Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
Retired Comcast Employee. Please post so people with similar questions may benefit.
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I am paying for every single channel, but getting the message "Included with subscription ... go to xfinity.com and select My Account to update your services." Again, this is included already, but I cannot access what I am paying for. Do not tell me (as other responders have) to upgrade. I've already done that, and have been billed accordingly. Tell me how to actually watch what I am paying for.
We've had the same message and assumed it was a simple step to get the channel Comcast said was included with our subscription, only to discover that it wasn't actually that simple and then this thread for folks with the same problem. Anyone aware of Comcast solving the problem or is this a tacky upsell trick?
Have same problem, message says included with subscription, go to my account to add channel by updating your service. No such link/button exists on entire website. Waited on chat for over 3 hours. Called customer service- first CSR hung up. Second CSR said wording is not good. Need to upgrade to add channel to my lineup.