Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,659

members

70

online now

1,953,585

discussions

Top

Unable to watch some movies and TV shows.

Frequent Visitor

Unable to watch some movies and TV shows.

Trying to watch a movie, Instead I get "Starting video ..." which displays apparently forever without actually starting the video. Manage Parental Contorls

But some TV shows do the same, others may run, others may insist that, because of the program's R rating, something or other must be done about the parental locking that prevents screening.  All parental controls are OFF in my user controls. 

Tags (1)
Official Employee

Re: Unable to watch some movies and TV shows.


brownshow wrote:

Trying to watch a movie, Instead I get "Starting video ..." which displays apparently forever without actually starting the video. Manage Parental Contorls

But some TV shows do the same, others may run, others may insist that, because of the program's R rating, something or other must be done about the parental locking that prevents screening.  All parental controls are OFF in my user controls. 


Not all videos may be working on Internet Explorer 9. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 17

 

Safari 5.1

 

Firefox 10.0

 

Please follow this thread for further information:

 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 643 views
  • 0 kudos
  • 2 in conversation